Job Title: Product Content Designer V
Location: Remote work is an option - Onsite (3 days a week) in MPK is preferred
Duration: 7+ Months
 
About the Role:
Role: Content Designer, Client Fintech
Job Description

• The Client Fintech team within Client builds payment infrastructure that enables people to send money to each other and pay merchants directly within messaging conversations.
• These flows span the full consumer lifecycle: onboarding, identity verification, payment initiation, confirmation, error recovery, and post-transaction communication.
• 10+ years of content design / UX writing experience Experience in fintech, finance, or payments, with understanding of money movement, transaction flows, and the regulatory/compliance considerations that come with them.
• Demonstrated proficiency using AI tools in a design workflow: prompt engineering, AI-assisted content generation, vibe coding, rapid prototyping.

 
About the Team:

• The Client Fintech team is responsible for developing the payment infrastructure that allows users to send money to each other (P2P) and pay merchants (P2M) directly within messaging platforms.
• This involves designing user experiences for the complete transaction lifecycle, including onboarding, identity verification, payment initiation, confirmation, error recovery, and post-transaction communication.
• This team is responsible for the design of all payment methods, underlying platforms, and financial services experiences across clients.
• This includes key areas such as creator payouts, client checkout experiences, Ads buying and billing, and peer-to-peer (P2P) and messaging payments.

 
Operating Model:

• This team operates with an AI-native structure.
• Content Design functions as shared specialists across various engineering pods, providing high-level directional guidance and quality assurance.
• Day-to-day content iteration is handled within the pods using AI-assisted tooling.
• This structure requires a Content Designer who can lead content strategy for complex new experiences, set high standards, and manage reviews at scale.

 
Key Responsibilities

• Content Strategy & Execution: Own the complete content strategy and UX writing for P2P and P2M payment flows across iOS and Android, covering the full lifecycle from user onboarding through post-payment.
• Specialized Financial Writing: Develop content for sensitive financial contexts, including fee transparency, tax disclosures, legal/compliance language, and localized payment terminology.
• Process Management: Navigate the rigorous platform design review process, which involves preparing submissions, responding to follow-ups, and tracking approvals.
• Cross-Functional Influence: Collaborate with Product Design, Engineering, Research, and Product Management to shape the overall product direction.
• Clarity & Usability: Identify and scope content-led opportunities specifically aimed at boosting user trust, clarity, and overall usability.
• Documentation & Standards: Create content specifications, localization guidelines, and accessibility documentation.
• System Contribution: Contribute to the development of content systems, patterns, and standards for scalable product application.

 
Required Qualifications:

• Experience: 10 + years of experience in Content Design or UX writing.
• Industry Expertise: Proven experience in fintech, finance, or payments, including a strong grasp of money movement, transaction flows, and associated regulatory/compliance considerations.
• AI Proficiency: Demonstrated ability to use AI tools within a design workflow, including prompt engineering, AI-assisted content generation, vibe coding, and rapid prototyping.
• Tools: Proficiency with Figma.
• Writing Skills: Exceptional ability to write clear, concise content for complex financial concepts, catering to diverse literacy levels and global markets.
• UX Knowledge: Deep understanding of UX patterns for transactional flows (onboarding, verification, payment, error recovery).
• Strategic Thinking: Strong fluency in product content strategy, with the ability to link content decisions directly to business and user outcomes.
• Collaboration: Experience working effectively within ambiguous environments and collaborating with cross-functional teams.
• Systems Thinking: Strong systematic approach with experience in utilizing design systems and component libraries.

 
Preferred Qualifications (Nice to Have):

• Portuguese language proficiency.
• Familiarity with inclusive design and accessibility standards (WCAG).
• Experience in localization or designing for international audiences.

 
Minimum Years of Experience: 10 +
 
Must-Have Skills:

• Industry Expertise
• AI Proficiency
• Writing skills

 
Nice-to-Have Skills:

• Portuguese language proficiency (not a deal breaker)
• Familiarity with inclusive design and accessibility standards (WCAG).
• Experience in localization or designing for international audiences.

 
Key Projects/Day-to-Day Responsibilities:

• Own UX writing for P2P/P2M payment flows on iOS/Android (onboarding → post-payment).
• Write sensitive financial/compliance content (fees, taxes, legal, localization).
• Manage design review submissions and approvals.
• Partner with Design/Eng/Research/PM to shape direction and improve clarity, trust, and usability.
• Produce content specs, localization/accessibility guidelines, and help build scalable content patterns/standards

 
Purpose/Size of this team & where does this position fit within the team?

• The team's focus is on advertiser billing, specifically targeting the consumer experience. The work involves understanding the peer-to-peer merchant process. Experience in retail banking or similar fields, particularly familiarity with customer interactions and process flows, is relevant to this role.
• The majority of the team members are based in MPK (Menlo Park) and New York (NY).

 
Certain project that team is working on / what products are they supporting

• Create product content for consumer payments experiences
• Drive AI-first content practices and execute with minimal oversight

 
How will progress be evaluated? What does success look like for this assignment

• Quickly become proficient and independently manage high-quality payments content.
• Demonstrate a strong ability to drive content with an AI-first execution mindset.
• Show impact and autonomy in all payments content delivery.

 
What challenges should the ideal candidate expect in this role, and how can they help address them?

• Complex payments domain + fast pace → bring prior payments expertise
• High autonomy expectations → self-directed, proactive stakeholder mgmt
• AI-first requirement → demonstrate practical AI tool fluency, not just interest.

 
What makes this role attractive to top talent, and what unique value does it offer to the ideal candidate?

• High-impact, high-trust domain: payments are mission-critical and highly visible.
• Complex problem space (compliance + UX + clarity) that rewards senior craft and strategy.
• AI-native operating model: chance to lead how content scales with AI across pods (rare + resume-defining).
• End-to-end ownership across mobile platforms and the full transaction journey.

 
Value added or experience gained

• Higher transaction completion and onboarding/verification success through clearer content.
• Increased user trust via transparent fees/disclosures and better recovery messaging.
• Reduced support volume and errors through strong error handling + education.
• Faster, more consistent launches via content standards, patterns, and scalable review.

 
Are there any types of candidate profiles or skills that may not be the right fit for this team?

• No payments/FinTech experience; not hands-on with AI tools; needs heavy direction/low autonomy

 
Are there any immediate disqualifiers or red flags that stand out?

• Lack of AI proficiency; lack of FinTech/payments background; low autonomy

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 70.00/daily.