Job Title: Claims Support
Job Duration: 3 months Assignment
Location: Alpharetta, GA 30022
Shift/Hours: 40hours/week, 8:00 am-5:00 pm
Note: For training the hours will be 40 per week, in the office. Once the manager determines the candidate is trained, it will revert to a Hybrid Schedule 3 days in office (Tues, Thurs, Fri), 2 WFH
 
Job Responsibilities

• Receive new losses and verifies accuracy of information via coverage.
• Perform all file updates on system as directed by claim reps.
• Register loss payments on system - We use Claim Vision to manage our claims.
• Provide customer service to agents, insureds, clients, and other customers.
• Process authorized payments.
• Input data entry correspondence into system, diaries information for claims reps and/or team leader and prepares form letters.
• Typing, photocopying, indexing and filing.
• Ability to accurately calculate wages, etc. and create professional letters and correspondence.
• Make call to insureds requesting missing information on the claim files.
• Direct care when appropriate.
• Basic SE jurisdiction knowledge regarding work comp is a plus.

 Skills:

• Strong customer service background Insurance is a plus but not required, at least 2-3 years.
• Strong working knowledge of computer systems and various Microsoft applications such as Word and Outlook - We will provide templates needed to complete letters etc., to claimants and insured.
• Knowledge of computer systems….). There are some templates but may have to create basic responses on their own.
• They need a good, general working knowledge of Word and the ability to clearly communicate via email in a professional manner.
• Written and verbal skills are needed, as well.
• Training will be provided, if needed.
• The ability to communicate effectively and professionally via the phone or letters is imperative.
• Committed to high standards of behaviour and performance.

Experience/Education:

• 2-3 years previous claims processing/low touch claim handling experience.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.87/hr.