Title: Associate Application Support Analyst
Duration: 1 year with possibility of extension
Location: Fremont, CA 94555
Schedule: 9am to 5pm

TOP 3 MUST HAVE SKILLS:
1. PC support and Mobile support
2. Microsoft, 365 support
3. Experience in Bio Pharma environment

*Does not need much lab experience, will mainly focus on end user and desk support**
at least 3 years' experience

ESSENTIAL FUNCTIONS:
• Provide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting
• Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures
Recommend and test cost effective technical system improvements
Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager
Proactively create corrective and mitigating steps to reduce future incidents and ticket volume
• Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)
• Manage Exchange Online including mailboxes, distribution groups, calendars
Collaborate with internal departments to improve/create processes
Work with internal departments and external vendors to implement new applications, services to end uses
• Participate in projects and act as a Subject Matter Expert for key technologies
• Contribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues
• Assist users with activating and troubleshooting company-owned mobile devices
• Work directly with IT support teams for mission critical issues and adhere to department escalation policy
Operate desktop imaging solution, application packaging, and configuration settings
Responsible for supporting audio and visual equipment for conference rooms and educating employees in its use
Identify, evaluate, promote, and implement customer support best practices
Carrying a company issued mobile phone is required
In partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment
Assist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts
Provide training and mentorship to new IT Helpdesk Technmicians
Decommission hardware
Configure and troubleshoot network printers
Able to make some material decisions without consulting manager
Participate in weekend on-call rotation on an as needed basis

QUALIFICATIONS:
• Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.
• Experience Level: 3+ years of relevant experience
• Preferred Experience/Skills:
• Experience with working in the pharmaceutical industry and regulated environments
• Ability to handle multiple tasks in a fast-paced environment with strong attention to detail
• Expert knowledge of Microsoft Operating systems
• Strong experience working with local Active Directory and Azure
• Ability to present formal and informal training and assistance to end users
• Apple iOS Systems
• Working knowledge of the administration of Microsoft Office 365 application suite
• Ability to find creative and “out-of-the-box” solutions to incidents and requests
• Ability to provide clear and logical thought processes to identify root causes of incidents
• Expert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software components
• Experience working with enterprise Anti-Virus technologies such as Trellix
• Able to work with people to establish goals, objectives, and change management plans
• Experience in installing and configuring Windows based applications using a software distribution tool
• Experience in working with enterprise Mobile Device Management technologies
• Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches
• Ability to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards
• Demonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goals
• Desire to learn new technologies
• Outstanding customer service provider
• Exceptional interpersonal skills for written, and face to face communications
• Advanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting
• Demonstrated project management skills
• Automox, SmartDeploy and FreshService experience a plus 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.00/hr.