Job Title: Operations Advisor
Location: Remote
Duration: 12 Months Contract (Intent to Convert to FTE)
Schedule: Preference for 8:00 AM – 5:00 PM CST

Job Description

We are seeking an experienced Operations Advisor to support business and operational initiatives within a fast-paced healthcare environment. This role requires a candidate with strong operational expertise, problem-solving skills, and hands-on experience working in MessagePoint for content development and template creation.

The ideal candidate will provide operational leadership on complex assignments, support business processes, coordinate timely project delivery, and collaborate cross-functionally to improve operational outcomes.

Key Responsibilities

• Build and manage content within MessagePoint (Required)

• Create and maintain EOB (Explanation of Benefits) templates in MessagePoint (Required)

• Lead and support operational initiatives, ensuring timely delivery of assigned projects

• Apply strong problem-solving skills to resolve business and operational challenges

• Coordinate and manage project timelines, deliverables, and stakeholder expectations (Project Management / Delivery experience required)

• Support business processing, reporting, service levels, and operational documentation

• Prepare and review business-related statements, operational documents, and reporting materials

• Partner with internal stakeholders and senior leadership on operational improvements and initiatives

• Gather results and prepare reports for internal and external distribution

• Act as a subject matter expert for operational processes and content delivery

Required Qualifications

• 2+ years of experience in Operations, Business Operations, Finance Operations, or related environment

• Hands-on MessagePoint experience (MANDATORY – candidates without MessagePoint experience will not be considered)

• Experience building content in MessagePoint

• Experience creating EOB templates / Explanation of Benefits communications

• Strong problem-solving and analytical skills

• Project management / project coordination experience focused on timely delivery (PMP not required)

• Strong communication and stakeholder management skills

• Ability to work independently in a fast-paced environment

• Bachelor’s Degree OR Diploma/GED with equivalent work experience

Preferred Qualifications

• Healthcare, insurance, or payer industry experience

• Experience with member communications, claims communication, document composition, or Customer Communication Management (CCM) tools

• Exposure to reporting, process improvement, and operational workflow optimization

Keywords for Ideal Candidates

MessagePoint, EOB, Explanation of Benefits, template creation, document composition, customer communications management (CCM), healthcare operations, business operations, project coordination, process improvement, stakeholder management

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 37.00/hr.