Job Title: Desktop Support Technician Location: Petersburg, VA 23805 Duration: 1 year (Onsite; M-F, 8-5)
Top Required Skills: • Ability to work independently/limited supervision. • Interpersonal skills (service mindset). • IT troubleshooting skills.
Purpose: • Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. • Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT • Infrastructure team. Customers are onsite & remote end users.
Essential Functions: • Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages • Use remote management to assist end users who are working offsite • Imaging of new PCs & clients for back office & manufacturing system use • Set up & support of cellular devices for end users • Inventory control of patch cables, video cables, peripherals & other IT items • Assist in ordering & receiving equipment, as required • Comply with internal & external regulations & procedures • Follow all safety & environmental requirements in the performance of duties • Other duties as assigned
Physical Requirements: • Ability to work in an open office environment with the possibility of frequent distraction.
Qualifications: • Associate's Degree in Computer Science, Information Technology from an accredited college required. • May consider a High School Diploma/GED with seven (7) years of IT experience. • Minimum of two (2) years of IT experience required, preferably in a customer facing role. • Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems a plus. • Experience with applications such as MS Office & Teams a plus. • Experience with ticketing systems such as ServiceNow a plus. • Experience with iPhones & iPads support a plus. • IT Utilities including operational experience a plus. • CompTIA A+ certification a plus. • CompTIA Networking + a plus. • GxP Pharmaceutical Environment Experience a plus. • Operational experience – hands on support for end user technical issues in an operating facility a plus. • Excellent problem-solving skills a plus. • Excellent & friendly customer service skills a plus. • Excellent oral & written communication skills a plus.
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $40.00/hr - $43.80/hr.
