Role Purpose Support the end-to-end operational servicing of complex institutional multi-asset portfolios, with responsibility for accurate account oversight, timely issue resolution, strong controls, and a consistently high-quality client experience.
More About This Job Asset Management delivers innovative investment solutions through a global, multiproduct platform that offers clients the advantages that come with working with a large firm, while maintaining the benefits of a boutique. Asset Management is one of the pre-eminent investment management organizations globally. Critical to our success is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure. Multi-Asset Solutions (MAS) Operations sits within Client Operations and supports the operational delivery of institutional investment mandates across a broad range of asset classes, including equities, fixed income, currencies, derivatives, and external manager investments. The team partners with portfolio management, client coverage, performance, reconciliation, billing, technology, custodians, accounting agents, and other service providers. The analyst will develop a holistic understanding of assigned client accounts and help coordinate day-to-day servicing, account events, onboarding activities, controls, data quality, and process improvements.
Job Summary and Responsibilities
Own the day-to-day operational oversight of assigned client accounts and act as a central coordination point for operational client inquiries, account events, and exceptions, working across internal teams and external counterparties to drive timely resolution and clear communication.
Support new client launches and account changes from requirements gathering through implementation. Coordinate setup activities, readiness checks, documentation, testing, approvals, and post-launch stabilization before trading or reporting begins.
Liaise with custodians, accounting agents, prime brokers, external managers, and other service providers to establish operating flows, resolve data or service issues, and respond to requests.
Monitor and investigate cash, position, NAV, performance, corporate action, trade settlement, and reporting exceptions. Escalate material risks promptly, document root causes, and track remediation through closure.
Review recurring and ad hoc cash flows, account activity, and reconciliation breaks to distinguish expected portfolio activity from items requiring follow-up or correction.
Maintain accurate procedures, control evidence, trackers, and account documentation. Support risk and control assessments, control monitoring, issue management, and audit or client due-diligence requests.
Identify recurring pain points and propose practical process improvements, including workflow simplification, standardization, automation, dashboards, and exception-based monitoring.
Participate in user acceptance testing and implementation of operational tools and workflows. Validate end-to-end processing, identify defects or gaps, and communicate actionable findings to stakeholders.
Contribute to team knowledge through procedures, training materials, cross-training, and centralized reference resources. Share lessons learned and help promote consistent practices across regions.
Build effective working relationships across product groups, functions, and regions while balancing independent problem-solving with timely escalation.
Core Capabilities
Analytical problem-solving: able to interpret account data, investigate discrepancies, connect issues across systems and teams, and recommend practical resolutions.
Risk and control mindset: attentive to accuracy, evidence, approvals, segregation of duties, escalation, and potential client impact.
Client service orientation: responsive, organized, and able to translate technical operational issues into clear business language.
Execution and prioritization: able to manage multiple deadlines, distinguish urgent from important work, and maintain transparent tracking of deliverables.
Communication and collaboration: strong written and verbal communication, effective follow-up, and confidence working with stakeholders at different levels and locations.
Continuous improvement: curiosity about how processes work, willingness to challenge inefficient practices, and interest in using technology and data to improve outcomes.
Basic Qualifications
Bachelor's degree or equivalent practical experience.
Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, Outlook, and Teams.
Strong attention to detail, organizational skills, and the ability to work accurately under time-sensitive conditions.
Clear written and verbal communication skills, including the ability to summarize complex issues and articulate actions required.
Collaborative, team-oriented approach with the ability to build consensus and work effectively across functions and regions.
Demonstrated ownership, sound judgment, intellectual curiosity, and willingness to learn complex investment operations processes.
Preferred Qualifications
One to two years of experience in investment operations, asset management, financial services, fund accounting, custody, reconciliation, client service, or a related field.
Understanding of institutional portfolios, multi-asset investment products, accounting or custody data, cash flows, reconciliations, and client reporting.
Experience analyzing large or complex data sets in Excel, including lookups, pivot tables, data validation, and exception analysis.
Exposure to process mapping, procedure writing, controls, user acceptance testing, automation, workflow tools, or dashboard development.
Ability to manage ambiguity, learn new systems quickly, and provide practical solutions without losing sight of control requirements or client impact.
Interest in technology-enabled operations, data quality, and scalable service delivery.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $23.00/hr.
