Job Title: CTH Desktop Support Technician Location: Los Angeles, CA 90032 Duration: 3 months, temp to hire Work Hours: 8:00 AM–5:00 PM PST Interview Process: 2–3 interview steps, including Microsoft Teams/video interviews and an in-person interview. **Candidates will be required to attend the final interview onsite. Dress Code: Business Casual
Summary: The Desktop Support Technician is responsible for the support of the user community. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows:
imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.
Minimum Education:
High school or equivalent required
Associate's degree in a related field preferred
Minimum Experience:
Hospital or healthcare setting experience is highly preferred.
Must maintain a clean-cut, professional appearance.
Minimum of 6 months to 2 years of IT experience required.
Clear and effective communication is extremely important for this role. Please pre-vet candidates to ensure they can communicate clearly, professionally, and confidently.
Experience with or exposure to the following systems is preferred:
Cerner
FootPrints
Kronos
Accountabilities:
Provide technical and troubleshooting assistance to client’s end users as required.
Adhere to client’s IT processes and practices.
Identify and recommend ways to improve processes to client’s IT Client Services team.
Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.
Responds to questions from users or escalates their issues to an IT manager at client.
Assist in the installation, repair and maintenance of work stations at all client’s hospitals and clinic locations.
Prepares defective parts for shipment to manufacturer.
Assist in maintaining records or parts inventory for spare equipment.
Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
Ability to perform on-call duties.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $26.00/hr - $30.00/hr.
