Job Title: Customer Support Representative-IILocation: Fully RemoteDuration: 3 months AssignmentShift/Hours: 40hours/week, 9am - 6pm CST hoursScheduled available: Sat – Wed (Flexibility to change schedule on a weekly basis if needed) Job Description: - Account manager background would work nicely for this role.
- You will support hourly and daily quality management and support across our Meal Manager program - a growing space within Client.
- You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and Dashers on a regular basis.
- Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent.
- You will be an active contributor to helping launch new pilot initiatives, as we test and build this business.
Preferred Qualifications: - Excellent verbal communication.
- Attention to detail.
- Ability to adapt to changing contexts.
- Last-hour logistics or delivery customer service experience.
- Experience with Slack a must.
- Experience with support tools such as Zendesk / Salesforce a must.
- Experience with SQL a nice to have
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $30.00/hr - $30.78/hr.
