Job Title -  Admin - US - Customer Service Rep 3 (Order Management)
Location - Bloomington MN (Hybrid)
Duration - 3 months
Shift - M-F 8:00 AM - 5:00 PM
Description:

Summary:  This is an order Management role in a B2B business, it's important for us to find someone with this specific background.  Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

 

Education/Experience:

• High School Diploma or equivalent.
• 5 to 7 years customer service related experience required.

 

 

Skills and Competencies:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.

 

Major Job Duties and Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 

Intake Notes:

• Experience in Order Management or Manufacturing is incredibly helpful
• Experience with Oracle and Salesforce a plus
• Position will operate on an 8:00 AM - 5:00 PM schedule
• Position is on the 4/1 hybrid schedule, with onsite work in Bloomington MN
• The ideal candidate will be comfortable in a high-volume environment, supporting on a high-volume team.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $25.00/hr - $27.00/hr.