Title: CAN - Operations Officer II - Bilingual Duration: 12 months (Extension/Conversion possible) Schedule: Rotating Schedule, 8 AM- 8 PM; Monday-Friday Work Mode: 3 days in-office; 2 work-from-home days. (May convert to 4 days in office) Location: Montreal, Quebec
Job Summary:
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function.
May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
Customer: -
Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
Identify opportunities to improve service delivery.
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
Interact with partners by responding to requests in an effective and timely manner.
Shareholder: -
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.
Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures.
Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.
Support the timely and accurate completion of business processes.
Actively review internal processes/activities and provide ideas for process improvement; investigate and escalate non-standard or high-risk activities as appropriate.
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with the Bank Code of Conduct.
Must Have Hard Skills:
Fully Bilingual in English and French
2-4 years of banking/financial experience
Proficiency in Microsoft 365- Outlook, Word, Excel
Strong administrative skills- meeting SLAs
Soft Skills:
Strong Communication skills
Strong organizational and time management skills
Nice-To-Have Skills:
KYC checks
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$27.18/hr.
