The Supply Chain Senior Associate I role is within the Development Supply Chain Technologies (DSCT) organization. The DSCT team manages clinical customization for SAP/ ERP processes for Clinical Supply Chain Planning, Clinical Customer Service, Warehouse and Distribution.
The position responsibilities include:
Manage error messages between Clinical Supply External Trial Operator Staging Tables and SAP system. Work with business to ensure timely resolution of errors to ensure inventory accuracy across systems.
Update Clinical Master data in SAP system to ensure accurate and timely shipments of clinical finished goods to clinical sites.
Monitor Clinical Data Quality reports in Syniti tool to ensure SAP system data integrity.
Manage intake process for tickets in ServiceNow assigned to DSCT resolver group. Assign tickets to correct resolver, categorize ticket by root cause for metrics visibility.
Manage DSCT GMP process documents.
Maintain DSCT team dashboard and team meeting agenda using Smartsheet.
Manage Order to Cash weekly issues meetings.
Act as backup owner of the SAP Clinical Portal used to manage shipments to clinical sites and reconciliation of Investigational Product.
Manage end of study reconciliation requests.
Basic Qualifications Doctorate or master’s degree and 2 years of SAP and/or IS system experience preferably in the biotechnology or pharmaceutical industry OR Bachelor’s degree and 4 years of SAP and/or IS system experience preferably in the biotechnology or pharmaceutical industry OR Associate’s degree and 10 years of SAP and/or IS system experience preferably in the biotechnology or pharmaceutical industry OR High school diploma / GED and 12 years of SAP and/or IS system experience preferably in the biotechnology or pharmaceutical industry
Preferred Qualifications Experience with SAP Order to Cash functionality. Experience with SAP Plan to Stock functionality. Experience with data query tools such as Cognos. Experience with IS management tools, such as ISM. Experience with computerized system validation testing. Experience with Smartsheet, Copilot. Experience with process automation, RPA implementation and basic AI functionality. Enable Skills-Based Hiring No
Basic Qualifications High school/GED + 2 years work experience OR? Associates and 6 months work experience OR? Bachelors
Top 3 Must Have Skill Sets: • Education & Experience • Meets minimum degree requirement: § Bachelor’s + 4 years SAP/IS experience or § Equivalent per listed combinations • General SAP experience (may not be clinical-specific) • Limited or moderate biotech/pharma exposure • Technical Capabilities ? Basic working knowledge of: § SAP transactions § Master data updates § Ticketing systems (ServiceNow or similar) ? Some experience resolving system errors ? Basic reporting tool exposure (Excel, Cognos, etc.) ? Familiar with regulated environments but may not have deep CSV experience • Functional Understanding ? General supply chain understanding ? Exposure to Order to Cash processes ? Limited experience with clinical trial supply complexities • Professional Skills ? Able to manage assigned tickets and tasks ? Participates in meetings but may not lead them ? Maintains documentation with guidance Reactive problem solver rather than proactive process improver
Day to Day Responsibilities:
Manage error messages between Clinical Supply External Trial Operator Staging Tables and SAP system. Work with business to ensure timely resolution of errors to ensure inventory accuracy across systems.
Update Clinical Master data in SAP system to ensure accurate and timely shipments of clinical finished goods to clinical sites.
Monitor Clinical Data Quality reports in Syniti tool to ensure SAP system data integrity.
Manage intake process for tickets in ServiceNow assigned to DSCT resolver group. Assign tickets to correct resolver, categorize ticket by root cause for metrics visibility.
Manage DSCT GMP process documents.
Maintain DSCT team dashboard and team meeting agenda using Smartsheet.
Manage Order to Cash weekly issues meetings.
Act as backup owner of the SAP Clinical Portal used to manage shipments to clinical sites and reconciliation of Investigational Product.
Manage end of study reconciliation requests.
Possible Extension: Yes
Red Flags: TBD
Interview Process: Phone
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $36.42/hr - $40.47/hr.
