Position Title: Care Navigator
Work Location: Remote, GA, Eastern Time Zone
It is a remote position but sometimes travel to the office is necessary for meetings: 1100 Circle 75 Parkway SE, Ste 1100, Atlanta, GA 30339.
Must reside near this location (no more than 45 minutes). We are hoping this is an acceptable commute.
Assignment Duration: 3 Months Potential to extend or convert
Work Schedule: M-F 8-5
Work Arrangement: Remote (occasional onsite meetings required; must reside within 45 minutes of Atlanta office)

Position Summary:
BH Care Management Team Backfill for FTE Care Navigator. Works inpatient and referral queue, outreaches members to offer CM and identify needs, providers resources. Manages a caseload of 90+ members consistently.

Key Responsibilities:

• Manage member outreach across three queues: Inpatient, Behavioral Health (BH) Referral, and Disease Management.
• Conduct initial and follow-up outreach to members identified through assigned task lists and queue referrals.
• Engage members in care management services and, when members agree to participate, coordinate assignment to an appropriate Care Manager.
• Manage a caseload of 90+ members while completing an average of 20+ member outreach calls per day.
• Consistently achieve a weekly conversion goal of 5 members enrolled into active Care Management services.
• Monitor member needs, document outreach activities, and ensure timely follow-up and coordination of care.

Qualification & Experience:

Candidate Requirements
Education/Certification	Required: Bachelors Degree in Social Work, Psychology or related field			Preferred:
Licensure	Required: None			Preferred:
Years of experience required:  1 year   Disqualifiers:   Additional qualities to look for: Telephonic outreach experience, Crisis management experience, BH related experience
Top 3 must-have hard skills stack-ranked by importance		1	Ability to manage a 90+ member caseload, identify member needs, coordinate services, and transition members into active care management.
		2	Experience conducting high-volume outreach, working BH members and conditions, and engaging members in appropriate healthcare services.
		3	Proficiency with healthcare case-management/CRM systems, maintaining task queues, documenting outreach, tracking member status, and managing daily productivity/conversion metrics.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $23.00/hr - $27.00/hr.