Title: Service Officer III Location: Toronto, ON Work Arrangement: Hybrid – Monday to Thursday onsite, Friday remote Schedule: Monday to Friday, 8:30 AM to 5:00 PM Duration: 1 Year Extension/ Conversion: Possible
Position Overview We are seeking a Service Officer III to join a collaborative back-office operations team. This is an individual-contributor processing role focused on completing assigned operational tasks accurately and efficiently within established processes and timelines. The ideal candidate will have banking experience, strong attention to detail, and the ability to work independently in a structured, process-driven environment. Key Responsibilities
Receive and complete assigned operational tasks from team leads.
Process information and documentation accurately and efficiently.
Perform back-office processing activities in accordance with established procedures.
Review information carefully to identify errors, discrepancies, or missing details.
Update team leads on task status and escalate issues when required.
Maintain accurate records and ensure assigned requests are completed within expected timelines.
Work independently while following defined workflows and procedures.
Collaborate with internal and external partners as part of the operational workflow.
Handle customer information responsibly as part of processing activities.
Participate in daily team huddles and periodic team meetings.
Provide additional support and overtime during peak periods when required.
Required Qualifications
Minimum 3+ years of overall professional experience.
Previous banking experience is required.
High school diploma or equivalent.
Experience with accurate data entry and transaction/information processing.
Strong attention to detail and accuracy.
Ability to process information efficiently while maintaining quality.
Strong written and verbal communication skills.
Ability to work independently with minimal supervision.
Comfortable working within structured processes, procedures, and defined workflows.
Preferred Qualifications
Career-driven mindset with an interest in professional growth.
Adaptability and willingness to learn new processes.
Experience working in a collaborative, process-oriented environment.
Previous experience in back-office banking or financial operations.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$20.94/hr.
