Role: UX Researcher Location: Toronto, Ontario- Hybrid – 4 days in office Duration: 6+ Months
SUMMARY OF THE ROLE: Typical Day-to-Day Responsibilities Conduct Research:
Research design: identifying areas of opportunity for research, defining research questions, creating actionable research plans, and selecting appropriate methods of data collection and analysis
Research preparation: creation of participant screeners; recruiting from internal employee panels or networks, snowball sampling or working with vendors to recruit external participants; creating research protocols
Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, experiments, etc.
Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected
Reporting: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc.
Enable Research:
Collaboration: Working with POD leaders, service design directors, designers, developers, engineers, and business stakeholders to understand and support their research needs; maintain and build relationships across various stakeholder groups; support Research Science team members as required; collaborate with other HCD research & design teams, marketing research teams, etc.
Building Research Roadmaps: Understanding the needs or your PODs/stakeholder groups and building out roadmaps/ research plan
Vendor oversight: as required, oversee/manage research vendors carrying out studies on behalf of the Research team
Intern support and mentorship: as required, support and mentor interns and junior researchers who may be assigned to you or your projects
Research Strategy: actively participate in strategic planning and development of research models for supporting innovation and innovative work within PODs
Education & Visibility: Increase awareness of Research Science methods and processes with our internal and external partners; share areas of expertise within the Research team as required to support project and expand Research knowledge base and tools
Must-have hard skills:
Deep expertise in either Psychology, Human-Computer Interaction, Human Factors, Anthropology, or something similar
Experience leading research projects either independently or as a small team
Experience/expertise in all process steps of Research work including - preparation (screeners, protocols, recruitment, etc), data collection (participant management, testing, knowledge harvests, etc.), analysis (both quantitative and qualitative experience a benefit), dissemination (deriving conclusions from data relevant to the context at hand - answering ’so what’ regarding the research outcomes)
Nice-To-Have
Experience leading research projects independently
Knowledge of finance or financial institutions
Keen interest/ability in AI
Experience working with stakeholders and creating champions for research in organizations
Experience working in blended Research roles where they may have been responsible for strategy and some design related tasks is a benefit
Understanding of the design process
Candidate profile details:
Degree/Level of Education: Bachelor’s in psychology, Human-Computer Interaction, Human Factors, Anthropology, or something similar
How will performance be measured: Quality of work, ability to do their analysis, Deliverables
Preferred/Ideal Candidate Background: someone who worked at a large bank, has worked in a UX research method, research, but UX research like team, really, we want someone who's dedicated to being a researcher.
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$65.00/hr.
