Technical Support Tech IILocation: Arlington, VA 22202Duration: 5 Months (Potential for extension or Conversion) Description: - The Networking Rack Execution team requests Tier-One temporary associate to own the front line of our ticket queue — acknowledging, triaging, and resolving inbound tickets by executing established SOPs.
- Most queue volume is repeatable, documented work currently absorbing senior engineer and TPM time better spent on escalations and delivery blockers.
- Two associates provide redundancy, absence coverage, and capacity for volume spikes while holding SLA.
- Out-of-scope or high-severity items escalate cleanly with full context.
- Expected outcomes: faster acknowledgment/resolution, higher first-contact resolution, reduced backlog, and freed senior capacity — with no ad-hoc actions on shared or production systems.
Candidate RequirementsMust Have Hard Skills - Computer skills (MS)
- Execute existing processes and handle ticket resolution
Nice to haves - Long-term vision with company
- Workers who can quickly contribute to established processes rather than requiring extensive training.
Years of Experience: 3-6 years experience
Degree/ Certification Requirements: High school diploma or GED
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $28.00/hr - $30.00/hr.
