Job Title: Desktop Admin/Workstation Support Consultant Location: North Charleston, SC, 29406 Duration: 12 Months
Description:
This candidate will be dealing with Private Personal Information (PPI), Company Sensitive Information, or Credit Sensitive Information.
Schedule is the candidate required to work: 8am – 5 pm. There is an On call Rotation requirement for this position.
High Level Project/Responsibilities Overview:
Candidates should have a good understanding and knowledge of installing software and setting up hardware.
Proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive.
Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests.
Must be able to troubleshoot and resolve any imaging issues for standard PC’s/laptops, tough books, tablets, etc.
Experience supporting cell phones and Ipads desired.
Experience supporting HP and OCE printers/plotters desired.
Ability to interface with wide variety of clients and must have excellent customer service skills.
Previous Helpline or customer service experience required
Excellent problem-solving and critical thinking skills required.
Must have strong listening skills and be able to respond to multiple customer requests or demands.
Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team.
Configure and test client workstations to utilize VPN access using secure token identification.
Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity.
Install image systems with appropriate OS for client needs.
Install and configure core applications once base OS image has been deploy.
Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts.
Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP.
Top Required Skills:
MUST have experience as a Desktop Technician/Administrator
MUST be able to troubleshoot and resolve any imaging issues for standard PC’s/laptops, tough books, tablets, etc.
MUST have prior experience configuring and testing client workstations to utilize VPN access using secure token identification.
MUST have proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive.
Soft skill requirements (team fit and personality requirements):
Possesses strong customer service skills.
Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.
Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.
Preferred Years of Experience:
Minimum of 3+ years of experience as a Desktop Technician/Administrator
Education:
Minimum of High School Diploma or Equivalency (Required)
Are there any specific companies/industries you’d like to see in the candidate’s experience? • Preference for candidate who has worked as a LAN administrator in a regulated industry
Preferred Interview Process Overview (High level): Teams – Camera On
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $27.00/hr - $28.00/hr.
