Providing business hours support to incidents, clarifications, service requests for OpenText Streamserve cloud-based setup including access provisioning per the client access provisioning rules
Supporting in prompt acknowledgement of inflow incidents, and timely resolution as per the SLAs defined
As needed step up for providing client business the exemplary experience during needs-of-the-hour situations for elevated customer care
Supporting a user based of about 50 users involved in Accounts Payable area under Source-to-Pay and dealing with OpenText documents, Vendor invoices, and Customer documents
Working closely with the Cognizant lead for applications in reporting on the progress of incidents
Work closely during any API deployments and involve in testing to ensure that deployments and APIs work as expected
Need to be extremely self-driven and collaborative keeping client end users and fellow Cognizant team-members foremost in priority giving a smooth experience.
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $65.00/hr - $67.00/hr.
