Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure (SNMP, SSH, WMI, WinRM, etc.)
Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage
Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms
Collaborate with network and hosting teams to maintain accurate credential stores and access policies
Support service graph connector configurations to ensure proper data flow from infrastructure sources
Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements
Document credential management processes, known infrastructure issues, and resolution procedures
Provide subject matter expertise on network topology, device configurations, and server environments
Support the broader ServiceNow Modernization program objectives as needed
Skills:
CompTIA Network+ or equivalent certification
Scripting Skills in Powershell or Python
Experience with infrastructure discovery or asset scanning tools
Familiarity with CMDB concepts and configuration item (CI) classification
Background in enterprise-scale environments with diverse and heterogeneous device types
Experience working within ITIL-aligned processes
Prior work with ServiceNow ITOM Visibility (Discovery) as a supporting tool — not required, but beneficial
Education:
Strong expertise in network infrastructure — routers, switches, firewalls, load balancers, and related device management
Strong expertise in server/hosting environments, including:
Windows Server and Linux/Unix administration
Virtualization platforms (VMware, Hyper-V)
Hands-on experience with credential management across diverse network and server device types
Deep understanding of network protocols:
SNMP v1/v2c/v3, SSH, Telnet
WMI, WinRM, NetBIOS
Experience troubleshooting connectivity and authentication issues in enterprise environments
Familiarity with IP address management, network segmentation, and firewall rules that impact device accessibility
Ability to work independently, triage infrastructure issues, and escalate appropriately
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $80.64/hr.
