Title: Sales Process Specialist
Duration: 7 Months
Location: 14301 SE First Street, Vancouver, WA 98684 
Comments/Special Instructions: Hours are flexible core hours that must be worked are 9-3 and can be adjusted before or after. Contract term may be extended for an addition 6 months.

Responsibilities:

• Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust, transparency, and loyalty with customer contacts;
• Directs feedback internally when appropriate.
• Connects customer personnel to relevant client's personnel (account managers, Sales Representatives (TSRs)/ Technical Inside Sales Representatives (TISRs), delivery teams and engineers, etc.) when applicable.
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
• Supports implementation and fulfilment teams to deliver solution to customer post-sale.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy.
• Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $26.00/hr.