The Learning Program Support Coordinator plays a critical role in supporting enterprise learning initiatives by ensuring seamless learner access, engagement, and experience across digital learning platforms, including Skillsoft Percipio, Pluralsight, and potentially other platforms. This role provides high-touch (“white glove”) support to learners, assists with program operations, and maintains learning resources to enable successful participation in structured learning journeys and experiences.

The coordinator partners closely with the organization's Learning & Development team to deliver a high-quality, customer-centric learning experience.

• Provide responsive, high-quality support to learners across subscribed platforms (Skillsoft Percipio and Pluralsight).

• Deliver white glove assistance, including guiding users through platform navigation, account setup, and access troubleshooting.

• Ensure learners understand their access levels and can effectively utilize platform features.

• Manage user access requests and ensure timely provisioning of platform access.

• Support learner registration for programs, learning journeys, and curated experiences.

• Monitor and resolve access issues in collaboration with platform vendors or internal teams, as needed.

• Serve as liaison to vendor partners to ensure alignment in communication and implementation, and to triage emerging issues.

• Serve as a point of contact for participants enrolled in learning journeys and programs.

• Provide guidance on program requirements, timelines, and expectations.

• Maintain clear communication with learners to support engagement and completion.

• Update and maintain SharePoint pages developed by the organization's Learning & Development team.

• Ensure learning resources, program information, and communications are accurate, current, and easy to navigate.

• Support ongoing enhancements to internal learning portals and communication channels.

• Deliver exceptional internal customer service aligned with organizational standards.

• Gather learner feedback and identify opportunities to improve the learner experience.

• Contribute to process improvements and operational efficiency within learning program support.

• Bachelor’s degree or equivalent experience in Learning & Development, HR, Education, or a related field.

• 2+ years of experience in learning operations, program coordination, or customer support.

• Experience supporting digital learning platforms (e.g., Skillsoft Percipio, Pluralsight, or similar).

• Strong customer service orientation, with the ability to provide high-touch support.

• Proficiency with Microsoft 365 tools, including SharePoint.

• Strong organizational skills, with attention to detail and the ability to manage multiple tasks.

• Effective written and verbal communication skills.

• Experience working within enterprise learning teams or corporate L&D environments.

• Familiarity with AI-enabled learning ecosystems or digital adoption initiatives.

• Experience supporting structured learning journeys, certification programs, or enterprise-wide learning initiatives.

• Basic knowledge of reporting or tracking learner engagement metrics.

 

• Timely and accurate learner access provisioning, with minimal escalation.

• High learner satisfaction and positive feedback on the support experience.

• Increased learner engagement and participation in learning programs and journeys.

• Accuracy and quality of maintained SharePoint learning resources.

• Efficient program operations, with minimal disruptions or delays.

• Demonstrated ability to proactively resolve issues and improve support processes.

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