Position Title: Sr Rep, Customer Service
Work Location: Naperville, IL 60563
Assignment Duration: 3 Months
Work Arrangement: Onsite (inferred from physical work location provided; confirm with Hiring Manager)
 
Position Summary:

• The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
• Customer service agents may be inbound, outbound or a combination of both.

 
Background & Context:

• Supports customer service operations for The Organization’s products and services in a structured call center environment.

 
Key Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

 
Qualification & Experience:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
• High school diploma or GED required.
• 5-7 years customer service related experience required.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.00/hr.