Title: CAN - Operations Officer III
Duration: 6 months (Extension/ Conversion possible)
Schedule: M – F, Onsite 5 days
Location: Toronto, ON
 
Summary of the role:

• Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.
• May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

 CUSTOMER:

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Identify opportunities to improve service delivery Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels Interact with partners by responding to requests in an effective and timely manner.

 SHAREHOLDER:

• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate Support the timely and accurate completion of business processes Actively review internal processes/activities and provide ideas for process improvement Investigate and escalate non-standard or high-risk activities as appropriate Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).

 Must Have Hard Skills: 

• 4 years of experience in banking/Financial industry
• Microsoft 365 proficiency- Outlook, Word and Excel
• Tech savvy is very important- ability to navigate between multiple software
• Intermediate excel- VLOOKUP and FORMULA
• University graduate in business or related field

 Soft Skills:

• Attention to detail and Accuracy
• Prioritization skills
• Time management skills 

Nice-To-Have Skill: 

• CSC

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.48/hr.