Job Title: Data and Reporting Analyst - Senior
Duration: 12 months (possibility of extension & conversion)
Schedule: Hybrid (2 days/weeks in office, Thursday team meeting and the other is flexible)
Location: Toronto
 
Summary
In this role you will transform complex ITSM and operational data into actionable insights that drive service performance, stability, and strategic decision-making.
In this role, you will lead the design and evolution of enterprise reporting solutions across Power BI, ServiceNow, and integrated data sources, enabling a shift toward proactive, insight-driven operations.
You’ll partner closely with technology, operations, and business stakeholders, acting as a trusted advisor and helping shape reporting strategies that support critical banking services.
 
Key Responsibilities:

• Design and deliver Power BI dashboards providing visibility into ITSM performance, KPIs, and operational health
• Integrate and analyze data across ServiceNow (Incident, Problem, Change, CMDB), cloud, infrastructure, and application sources
• Translate complex data into clear, executive-ready insights, highlighting trends, risks, and opportunities
• Perform proactive trend analysis to identify systemic issues and continuous improvement opportunities
• Partner with stakeholders to gather requirements, prioritize reporting needs, and deliver scalable solutions
• Establish and maintain standard reporting frameworks, KPI definitions, and data models
• Ensure data quality, governance, integrity, and documentation across reporting solutions
• Drive automation and continuous improvement to reduce manual effort and enhance reporting efficiency
• Facilitate cross-functional discussions to support data-informed decision-making 

MUST HAVE

• 5 to 7+ years of experience in reporting, analytics, or business intelligence roles
• 5+ years of experience in Power BI development (Key), including data modeling, DAX (Key), and dashboard design
• Strong understanding of ITIL framework and Site Reliability Engineering practices
• Hands-on experience with ServiceNow ITSM data (Incident, Problem, Change, CMDB) and operational reporting
• Proven ability to translate data into meaningful insights and compelling narratives for business and leadership audiences
• Strong analytical mindset with the ability to identify trends, patterns, and anomalies
• Experience working cross-functionally and engaging with technical and business stakeholders
• Excellent communication, facilitation, and documentation skills – VERY IMPORTANT
• Experience in Information Technology environments, preferably within financial services

NICE TO HAVE
Previous financial services experience
 
Skills/Competencies:

• Strong analytical mindset with the ability to identify trends, patterns, and root causes
• Proven ability to translate data into meaningful insights and executive narratives
• Excellent written and verbal communication skills, including presentation and facilitation
• Strong stakeholder management skills with the ability to influence across technical and business teams
• Proficiency in business process mapping, requirements documentation, and solution design
• Ability to quickly understand organizational structures, strategies, and processes
• High attention to detail with a focus on data accuracy and quality
• Strong problem-solving skills and ability to manage competing priorities
• Ability to work independently in a fast-paced, high-visibility environment

Education: Bachelor’s degree required (Business, Finance, Engineering, Science, Mathematics, or related field preferred)
Disqualifiers: Very strong & articulated communication skills are needed for this role.
Interview process: 2 rounds 
 
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 50.88/hr.