Job Code: 6643-1
Title : Senior UX/Content Strategist
Duration: 12 Months
Location: Remote - Candidates need to be near a clients Hub.


 As a Content Strategist, you are responsible for:
Content strategy and execution:

• Apply content strategy principles (planning, creation, governance) to projects to create quality experiences.
• Architect user experiences with designers and product partners to provide a foundation for alignment, prototyping, visual design and content design.
• Produce high-quality UX content, quickly integrate feedback, identify and solve content design problems, and meet business and user needs.
• Align content to business requirements and user needs to support core strategy.
• Inform all content decisions based on data, research, and careful planning.
• Write content according to UX writing standards, align/edit existing or placeholder content to standards.
• Lead content reviews and influence stakeholders through articulation of content design decisions with clear rationale.
• Oversee content direction and take part in and/or lead peer reviews.
• Identify gaps in UX writing standards and propose solutions.

 
Experience consulting:

• Create solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work together.
• Use problem definition techniques and data to drive project requirements.
• Facilitate ideation efforts with a focus on the problem to solve, creating a conversation of “how might we”.
• Lead reviews and drive decisions, recognizing that great products are achieved iteratively, within scope and budget, emphasizing progress over perfection.
• Raise potential roadblocks to team or project leads and collaboratively identify how to remove blockers.
• Maintain the high standards set by the group, including channel standards, content standards and the clients design system.

 
Team leadership:

• Lead projects across UX disciplines to create seamless experiences.
• Work with teams to estimate project completion based on task completion and resource availability.
• Foresee potential roadblocks and raise to project leads.
• Teamwork, collaboration, and engagement:
• Passionately solutions-focused and optimistic about team, our mission and the needs of our partners and users.
• Partner across disciplines and functions.
• Build relationships by creating trust with partners through setting expectations on process/deliverables.
• Actively seek and use ideas and feedback to strategically guide delivery.
• Make others feel comfortable by conveying interest in their feedback/viewpoint, anticipating reactions and responding attentively to their ideas and concerns.
• Raise your hand to help others and proactively take time to work with teammates to support/guide activities and craft.

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Your approach:

• Use various communication techniques to showcase work and persuade through rationale and storytelling.
• Propose solutions that benefit all parties and craft arguments to support position
• Have a design position and be open and flexible to moderate that position when new information is presented.
• Work within an undefined space to define potential paths forward through problem definition and design thinking.
• Recognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions.

 
Why your work matters:

• You will support an engaged set of users who rely on our products to manage their financial lives
• By understanding the user needs you will be able to impact how our users do business with Schwab.
• You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers.
• You will work with an engaged design team that fosters a learning environment

 
What you have:

• 6 + years of content design focused on digital products or equivalent.
• 1+ year of content design experience for touch-based mobile interfaces is a plus.
• 1+ year of conversational design experience is a plus.
• An online portfolio showing process and design thinking
• Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, writing for accessibility, and creating content specifications.
• Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology.
• Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules.
• Proficient in design tools like Figma, FigJam, and Writer
• Experience running design sessions with cross-functional teams
• Effective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types.
• Comfort in a project-oriented work environment, with a positive attitude and solid work ethic.
• Experience using AI assistants or LLMs for solutioning considered a plus.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 55.00/hr.