Job Title: Level 3 Tech – ITSC/PCLD
Duration: 3 months (Temp to Perm)
Shift: M-F 8a-5 Max
Location:  Rio Rancho, NM, 87124

Note:
Expense for boots limited to $130

Overview:
You will work in a corporate environment located onsite with one of our largest and most well-known customers.

Your duties will include but will not be limited to:

• Installing and configuring OS on client laptops.
• Migrating client data to new laptop.
• Advanced break/fix support of software/hardware issues for clients.
• Managing and updating tickets via the client's ticketing database.
• Processing assets returned from clients leaving the company
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• Preparing old equipment for re-dispositioning and e-waste handling
• Managing inventory counts and updating the peripheral tool daily
• Load balancing equipment to different Client and non-Client sites
• Loading/unloading assets into lockers
• Updating and closing tasks in ServiceNow
• Cleaning and testing used systems for redeployment.
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• Sending emails to clients for asset collection
• Picking up surplus equipment from users
• You will have frequent interaction with clients in person and via phone, email, and IM.
• You will be required to update the client ticketing system and database. You may be tasked to assist with asset inventory audits.

Requirements :

• 3+ years of technical experience desired.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.
• Technical certifications are a plus.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 18.00/hr.