Bus Syst Consultant III (ServiceNow HRSD)
Spectraforce
US
Remote
2 hours ago
Job Description
Job Title: Bus Syst Consultant III (ServiceNow HRSD)
Duration: 12 Months
Location: Remote
Schedule:
As a ServiceNow configuration analyst, the contractor will serve as a subject matter expert (SME) in ServiceNow Employee Service Management applications, including HR Service Delivery (HRSD), Employee Relations, Employee Center, Journey Management, Knowledge Management, and HR Integrations. The role will also provide support for service requests, defects and change requests.
Recall that they they are not looking for a full?scale ServiceNow developer—this role involves light configuration work, not heavy scripting or custom development.
Examples of the configuration level expected:
• Creating new fields or updating templates based on business changes
• Using Workflow Studio to build or modify workflows
• Managing security?related items, including Access Control Lists (ACLs)
Degrees/ Experience
• Prefer bachelor’s degree in a relevant field or discipline (Information Technology or Business Systems) but other factors such as ServiceNow consulting experience might substitute
• Manager prefers at least 5 years’ experience in Information Technology / Systems
• At least 3 -5 years relevant work experience in ServiceNow Configuration (Configuration in HR Case Management, Life Cycle Events, Knowledge Management) but will consider less if other factors are stronger
Desired Skills and Qualifications
• Solid 3-5 experience writing ServiceNow reports and Dashboards
• Prefers 3-4 years working within the HR Domain
• Solid experience using Excel and similar tools for data transformation and analysis
• Experience using Visio, PowerPoint, SharePoint, DevOps and other office applications
• Problem solver that can break a problem into its small, modular pieces to develop a methodical approach to a solution
• Strong written and verbal communication including storytelling and slide writing
• Always willing to learn, do thorough research, fact-finding, gather knowledge and not afraid to ask questions
• Effective time management and organizational skills and works well under pressure
Preferred Qualifications
• Minimum of 3-5 years of hands-on experience with ServiceNow modules, administration, configurations and automation tools (Flow designer, Workflow editor, Automation Engine, etc.). ServiceNow Certified System Administrator (CSA) preferred.
• Hands-on experience supporting or implementing HRSD case management, knowledge management, lifecycle events, agent workspaces, reports, and dashboards is preferred. Prior experience with Performance Analytics is desirable.
• Demonstrated capability to stay updated on the latest developments and best practices in ServiceNow HRSD and related areas
• Experience with Agile methodologies and DevOps processes.
• ITIL knowledge/certification will serve as an advantage.
What will stand out on a résumé:
• Experience with ServiceNow implementations, especially HRSD
• Hands?on configuration within ServiceNow (not development)
• JavaScript knowledge is a nice bonus, but absolutely not required
Day to day responsibilities:
100% (Duties may vary based on business area supported)
While they work closely with the IT ServiceNow Platform team, this group has a distinct, specialized focus within HR.
They do not need someone who will perform ServiceNow development or scripting.
The need is for someone skilled in ServiceNow configuration, not coding.
Furthermore:
This team supports the HR Investigations area and is fully responsible for HRSD. The role will focus exclusively on HR Service Delivery (HRSD) within ServiceNow.
This is a Level III, senior?level position that involves mini project?management responsibilities—leading smaller initiatives, coordinating work across stakeholders, and mentoring other team members. The team currently includes four Business Systems Consultants, and they are looking for someone who can provide strong ServiceNow HRSD guidance and expertise.
Project work:
• Serves as a project lead and/or contributes to the leadership of projects.
• Develops and/or contributes to project documentation including timelines, initiation document, work break down structure, estimates, etc.
• Identifies stakeholders, business problems, business objectives related to system issues and projects while accounting for the impact across other business functions and systems.
• Analyzes and uses data to recommend business systems solutions.
• Participates in design review sessions ensuring compliance to requirements, system standards and usability.
• Conducts meetings with customer groups and/or IT, including senior management, to present findings and recommendations and influences decisions on proposed ideas.
• Conducts, coordinates and/or participates in the design, development and delivery of the training related to assigned projects.
• Conducts and/or coordinates communications efforts as it relates to projects to include status, timeline, scope changes, risks and issues, rollouts, etc.
• Contributes to the post implementation review and may make recommendations for process changes relative to a specific process or project.
Project coordination:
Serves as primary and/or secondary resource to document, monitor and coordinate resolution of system issues per established processes. Escalates issues as needed.
Creates/contributes and executes a post implementation plan in coordination with Project Manager.
Resolves escalated issues and may resolve issues on an infrastructure level.
May research and share industry best practices.
May develop external networking relationships using a variety of methods and recommends industry best practices to overall projects.
Technical resource:
Serves as an expert resource and provides direction for system issues and problem solving.
Serves as subject matter expert related to multiple system applications or business processes.
Requirements gathering:
Creates business requirements and evaluates technical solutions by discussing business needs with end user, managers and project teams.
May work with IT to determine technical requirements.
Provides system design recommendations as it relates to business requirements.
Consults with end users to surface essential requirements information. Solicits ideas for system solutions from end users and key business contact in order to get feedback on best design.
Conducts fit gap analysis and/or comparative analysis to aid in the creation of business requirements.
Testing:
Defines, contributes and/or coordinates the development and approval of the test plan, approach and scripts.
Executes and/or coordinates the implementation of the test plan, approach and scripts.
Documents, monitors and coordinates resolution of test issues per established processes.
Evaluates risks associated with testing approaches and makes recommendations for alternative testing approaches.
Coaching/mentoring:
May be responsible for reviewing and providing feedback on the work of other team members on specific assignments and projects.
Coaches and counsels on specific assignments and/or projects.
Cloud computing (if applicable):
Translates business requirements into SaaS technical designs.
Configures SaaS application.
Maintains application environments (test, production, etc).
Provisions and maintains access control.
May provide SaaS end user assistance with high level questions or issues.
Who is this workers main interaction going to be with?
• Other Business System Consultants on your team
• Project Managers
• Business Partners/Leaders
• Business Subject Matter Experts and Business Champions
• Analytics and BI Developers
• IT Developers and QA Analysts
How will performance be measured:
• Quality of feedback received from business stakeholders
• Effectiveness and clarity in team communication
• Proactive sharing of progress and status updates
• Consistent support with daily operational tasks, along with taking initiative to investigate project work and address backlog items (e.g., older service or change requests such as benefit updates or role?based security needs, where requirements may need to be rediscovered)
Interview Process:
1 Teams Panel interview (Hiring Manager, IT Partner, 1 team member and Manager of Corp HR & Legal)
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 50.00/daily.
Duration: 12 Months
Location: Remote
Schedule:
- Contract to Hire
- Estimated duration:12 months
- Days: Mon-Fri
- Hours: 8-5PM EST (Candidates outside of the EST time zone will have to adjust their local hours to work the EST work hours- example 6AM-3PM Pacific)
As a ServiceNow configuration analyst, the contractor will serve as a subject matter expert (SME) in ServiceNow Employee Service Management applications, including HR Service Delivery (HRSD), Employee Relations, Employee Center, Journey Management, Knowledge Management, and HR Integrations. The role will also provide support for service requests, defects and change requests.
Recall that they they are not looking for a full?scale ServiceNow developer—this role involves light configuration work, not heavy scripting or custom development.
Examples of the configuration level expected:
• Creating new fields or updating templates based on business changes
• Using Workflow Studio to build or modify workflows
• Managing security?related items, including Access Control Lists (ACLs)
Degrees/ Experience
• Prefer bachelor’s degree in a relevant field or discipline (Information Technology or Business Systems) but other factors such as ServiceNow consulting experience might substitute
• Manager prefers at least 5 years’ experience in Information Technology / Systems
• At least 3 -5 years relevant work experience in ServiceNow Configuration (Configuration in HR Case Management, Life Cycle Events, Knowledge Management) but will consider less if other factors are stronger
Desired Skills and Qualifications
• Solid 3-5 experience writing ServiceNow reports and Dashboards
• Prefers 3-4 years working within the HR Domain
• Solid experience using Excel and similar tools for data transformation and analysis
• Experience using Visio, PowerPoint, SharePoint, DevOps and other office applications
• Problem solver that can break a problem into its small, modular pieces to develop a methodical approach to a solution
• Strong written and verbal communication including storytelling and slide writing
• Always willing to learn, do thorough research, fact-finding, gather knowledge and not afraid to ask questions
• Effective time management and organizational skills and works well under pressure
Preferred Qualifications
• Minimum of 3-5 years of hands-on experience with ServiceNow modules, administration, configurations and automation tools (Flow designer, Workflow editor, Automation Engine, etc.). ServiceNow Certified System Administrator (CSA) preferred.
• Hands-on experience supporting or implementing HRSD case management, knowledge management, lifecycle events, agent workspaces, reports, and dashboards is preferred. Prior experience with Performance Analytics is desirable.
• Demonstrated capability to stay updated on the latest developments and best practices in ServiceNow HRSD and related areas
• Experience with Agile methodologies and DevOps processes.
• ITIL knowledge/certification will serve as an advantage.
What will stand out on a résumé:
• Experience with ServiceNow implementations, especially HRSD
• Hands?on configuration within ServiceNow (not development)
• JavaScript knowledge is a nice bonus, but absolutely not required
Day to day responsibilities:
100% (Duties may vary based on business area supported)
While they work closely with the IT ServiceNow Platform team, this group has a distinct, specialized focus within HR.
They do not need someone who will perform ServiceNow development or scripting.
The need is for someone skilled in ServiceNow configuration, not coding.
Furthermore:
This team supports the HR Investigations area and is fully responsible for HRSD. The role will focus exclusively on HR Service Delivery (HRSD) within ServiceNow.
This is a Level III, senior?level position that involves mini project?management responsibilities—leading smaller initiatives, coordinating work across stakeholders, and mentoring other team members. The team currently includes four Business Systems Consultants, and they are looking for someone who can provide strong ServiceNow HRSD guidance and expertise.
Project work:
• Serves as a project lead and/or contributes to the leadership of projects.
• Develops and/or contributes to project documentation including timelines, initiation document, work break down structure, estimates, etc.
• Identifies stakeholders, business problems, business objectives related to system issues and projects while accounting for the impact across other business functions and systems.
• Analyzes and uses data to recommend business systems solutions.
• Participates in design review sessions ensuring compliance to requirements, system standards and usability.
• Conducts meetings with customer groups and/or IT, including senior management, to present findings and recommendations and influences decisions on proposed ideas.
• Conducts, coordinates and/or participates in the design, development and delivery of the training related to assigned projects.
• Conducts and/or coordinates communications efforts as it relates to projects to include status, timeline, scope changes, risks and issues, rollouts, etc.
• Contributes to the post implementation review and may make recommendations for process changes relative to a specific process or project.
Project coordination:
Serves as primary and/or secondary resource to document, monitor and coordinate resolution of system issues per established processes. Escalates issues as needed.
Creates/contributes and executes a post implementation plan in coordination with Project Manager.
Resolves escalated issues and may resolve issues on an infrastructure level.
May research and share industry best practices.
May develop external networking relationships using a variety of methods and recommends industry best practices to overall projects.
Technical resource:
Serves as an expert resource and provides direction for system issues and problem solving.
Serves as subject matter expert related to multiple system applications or business processes.
Requirements gathering:
Creates business requirements and evaluates technical solutions by discussing business needs with end user, managers and project teams.
May work with IT to determine technical requirements.
Provides system design recommendations as it relates to business requirements.
Consults with end users to surface essential requirements information. Solicits ideas for system solutions from end users and key business contact in order to get feedback on best design.
Conducts fit gap analysis and/or comparative analysis to aid in the creation of business requirements.
Testing:
Defines, contributes and/or coordinates the development and approval of the test plan, approach and scripts.
Executes and/or coordinates the implementation of the test plan, approach and scripts.
Documents, monitors and coordinates resolution of test issues per established processes.
Evaluates risks associated with testing approaches and makes recommendations for alternative testing approaches.
Coaching/mentoring:
May be responsible for reviewing and providing feedback on the work of other team members on specific assignments and projects.
Coaches and counsels on specific assignments and/or projects.
Cloud computing (if applicable):
Translates business requirements into SaaS technical designs.
Configures SaaS application.
Maintains application environments (test, production, etc).
Provisions and maintains access control.
May provide SaaS end user assistance with high level questions or issues.
Who is this workers main interaction going to be with?
• Other Business System Consultants on your team
• Project Managers
• Business Partners/Leaders
• Business Subject Matter Experts and Business Champions
• Analytics and BI Developers
• IT Developers and QA Analysts
How will performance be measured:
• Quality of feedback received from business stakeholders
• Effectiveness and clarity in team communication
• Proactive sharing of progress and status updates
• Consistent support with daily operational tasks, along with taking initiative to investigate project work and address backlog items (e.g., older service or change requests such as benefit updates or role?based security needs, where requirements may need to be rediscovered)
Interview Process:
1 Teams Panel interview (Hiring Manager, IT Partner, 1 team member and Manager of Corp HR & Legal)
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 50.00/daily.