Title: Professional - Change Management and Training Lead
Location: Secaucus NJ 07094 (100% remote, but would prefer candidate to be located near a main location.)
Duration: 7 months
shift: M-F 8-5 EST

Job Description:  

•  We are seeking a motivated and experienced Change Management and Adoption Specialist to join our team and support the successful deployment of our new Electronic Quality Management System (EQMS).
• This individual will be responsible for developing and executing a comprehensive change management strategy that includes communication, training, and support initiatives.
• The ideal candidate will be a passionate and energetic individual who can effectively engage with stakeholders at all levels of the organization to ensure a smooth transition to the new system and drive user adoption.

Key Responsibilities
Category Responsibilities

• Change Management Develop and implement a structured change management plan for the EQMS deployment.
• Conduct change impact assessments to identify key changes to people, processes, and technology.
• Identify and manage anticipated resistance to change, and develop strategies to mitigate risks.
• Establish and track metrics to measure the effectiveness of change management activities and user adoption.
• Communications Develop and execute a multi-channel communication plan to keep stakeholders informed and engaged throughout the project lifecycle.
• Craft clear, concise, and compelling messages for various audiences, including leadership, managers, and end-users. Create and manage communication materials such as newsletters, presentations, and intranet content.
• Training Develop and deliver a comprehensive training program for all EQMS users.
• Ensure training materials, including user guides, quick reference cards, and video tutorials are available.
• Conduct training sessions in various formats, such as instructor-led, virtual, and on-demand.
• Stakeholder Engagement Collaborate with project teams, business leaders, and other stakeholders to ensure alignment and support for the EQMS deployment.
• Act as a liaison between the project team and end-users to gather feedback and address concerns. Provide coaching and support to managers and supervisors to help them guide their teams through the transition.

Qualifications
• Bachelor's degree in a relevant field, such as Business Administration, Communications, or Organizational Development.
• 3-5 years of experience in a change management, training, or communications role.
• Proven experience supporting large-scale technology deployments, preferably in a regulated industry.
• Familiarity with change management principles, methodologies, and tools.

Preferred Skills/Experience
• Experience with Electronic Quality Management Systems (EQMS) or other quality management software.
• Excellent communication, presentation, and interpersonal skills.
• Strong project management and organizational skills.
• Ability to work effectively with cross-functional teams and stakeholders at all levels of the organization.
• Creative and innovative thinker with a passion for driving user adoption.
Additional Job Details:    100% remote, but would prefer candidate to be located near a main location.

Change Management and Training Lead Pre-Screen Questions

1. Tell me about a system or process change you supported that impacted a large, diverse user base.  What was your role, and what was the outcome.
2. When you were brought into a project like a technology system rollout, how do you determine what change activities are needed vs what’s already covered?
3. How do you build a communication plan for a system rollout? 
4. What’s been your role in training for a system rollout?  How do you ensure training actually happens and is effective?
5. Tell me about a time you had resistance to a change.  What did you do?

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 80.00/hr.