Job Title: Business/Technical Analyst
Duration: 6+ months
Location: Atlanta, GA

Job Summary
The Business/Technical Analyst role focuses on driving requirements analysis, solution design, and process optimization within the Cable and Telecommunications domain, specifically supporting Cox-related systems, workflows, and operational models. The candidate will work in a hybrid environment during day shifts, leveraging deep industry knowledge to translate business needs into technical specifications and ensure seamless delivery of cable related initiatives across provisioning, billing, network operations, and customer experience platforms.
 
Responsibilities:

• Collaborate with business stakeholders to gather, analyze, and document requirements for cable related initiatives.
• Translate business needs into detailed functional and technical specifications for development teams.
• Support Cox specific operational workflows including provisioning, activation, billing, and service assurance.
• Conduct end to end process analysis to identify gaps, inefficiencies, and improvement opportunities.
• Work closely with architects and developers to ensure solutions align with cable industry standards and organizational goals.
• Perform data analysis and validation using SQL to support decision making and requirement accuracy.
• Develop user stories, acceptance criteria, and maintain product backlogs in Agile environments.
• Facilitate cross functional meetings, requirement walkthroughs, and technical discussions.
• Support UAT planning, test case review, and defect triage to ensure high quality delivery.
• Maintain documentation including BRDs, FRDs, process flows, and system interaction diagrams.
• Ensure compliance with cable best practices and operational guidelines.
• Provide subject matter expertise on Cox or cable industry systems to guide project teams.
• Drive continuous improvement initiatives to enhance customer experience and operational efficiency.

 
Qualifications

• Proven experience as a Business Analyst or Technical Analyst in the Cable industry
• Strong understanding of cable workflows, provisioning, billing, and service assurance
• Excellent communication, stakeholder management, and analytical skills
• Ability to work in hybrid and cross functional environments
•  Experience with Agile methodologies and tools like Jira, Confluence
• Experience: 10+ Yrs

 
Required Skills

• Strong experience in Cable domain, preferably with Cox Communications systems, processes, or data models
• Expertise in business requirements gathering, process mapping, gap analysis, and functional documentation
• Hands on experience with OSS/BSS systems (e.g., provisioning, activation, billing, service assurance)
• Ability to translate business needs into technical specifications, user stories, and acceptance criteria
• Strong analytical and problem solving skills with ability to interpret complex cable industry data
• Proficiency in SQL for data validation and analysis
• Experience working in Agile/Scrum environments

 
Nice to Have Skills:

• Experience with Cox-specific platforms
• Exposure to API analysis, system integrations, and microservices
• Familiarity with customer facing cable workflows (installations, trouble tickets, service changes)
• Experience with reporting tools like Tableau, Power BI

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 45.00/daily.