Job Title: Technical Customer Advisor
Duration: 8 months
Location: Richmond, CA
 
Job Description:

• Own the customer service experience. Be the primary point of contact for customers within assigned branch territories.
• Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
• Coordinate communications (both internal and external) for all aspects of customer and technical service.
• Analyze, plan and facilitate resolutions for customer service and technical issues.
• Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
• Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
• Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding and execution of services by operations teams.
• Oversee post-shipment processes including review of job information.
• Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
• Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working with billing team on customer invoicing process.
• Other duties and responsibilities as assigned by Customer Excellence Manager.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/daily.