Title: Operations Officer III - Bilingual
Duration: 8 Months 
Schedule: Monday to Friday – 9:30-6
Work Location: Toronto, Ontario-Hybrid – 4 days in office and wfh on Fridays

Typical Day-to-Day Responsibilities:

• Pay attention to details, compare documentation and make corrections on the docs.

Job Responsibilities:

• Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function.
• May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
• CUSTOMER:- Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Identify opportunities to improve service delivery.
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels- Interact with partners by responding to requests in an effective and timely manner SHAREHOLDER:-
• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
• Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate
• Support the timely and accurate completion of business processes- Actively review internal processes/activities and provide ideas for process improvement- Investigate and escalate non-standard or high-risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Be knowledgeable of and comply with Bank Code of Conduct

MUST-HAVE Hard Skills:

• Bilingual – French/ English
• Years of Overall Experience: 1-2 years
• Degree/Level of Education: anything in post secondary/Attention to detail
• Willing to learn
• Work well under pressure
• Great communication
• Great typing skills
• Understanding of MM and FX Products (e.g. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs

Education/Experience:-

• 0-2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps, and Forwards)

NICE-TO-HAVE

• Previous Banking Experience
• Knowledge of Global and WSS platforms would be an asset

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 28.50/hr.