Job Title: Expert Operations Process Consultant – Lean Green Belt
Line of Business: Commercial Lending Operations
Location: FCP - 100 King St W Toronto
Hybrid – 2 days in office and could increase
Employment Type / Duration: Contract – 12 months with possible extension / conversion
Ideal Start Date: Asap
Working Hours: CAD: 37.5/hr week, Monday to Fri 9 to 5
Interview Process: 2 to 3 interviews via Teams
Team Size: Approx 20IMPORTANT INFO FROM THE MANAGER
Thinking that at the “Expert” level, there should be resources who:

1. Are experts in Lean Process Analysis
2. Can train, coach, or instruct others on the types of analysis necessary to drive the insights and decision making
3. Have had teams under them where they’ve had to set individual expectations in order to achieve the team’s overall objectives (ie. they see the end state even if their less experienced members can’t)
4. Drive Change Management at the project level

Candidate Value Proposition
Multi year plan, transformative using emerging technologies (like AI & machine learning), works across technology & operations, has a North – South scope (North America). Top 5 in North America
Focus will be on supporting the development and execution of Lending Operations' Multi-Year Automation and Digitalization Strategy.Project Information
What stage is the project in: Initiation & planning phase
Performance measurements: Project & deliverables on time delivery, project within budgetJob Description
Two key areas of focus:
1. Work with internal Process Specialists and SMEs to implement client’s Commercial Lending Operations in executing the first year of a multi-year improvement plan.
Focus is on:

• Straight Through Process
• Process Simplification
• Improved Data Integrity
• Implementation of emerging technologies such as AI and Robotic Process Automation

2. Work with Project Delivery and Lending Operations’ Senior Leadership on the development of subsequent years’ initiatives.How

• Work with Business Partners to analyze Current State Processes and propose End State Processes to Technology partners for solutions that involve emerging technologies such as AI and Robotic Process Automation.
• Provides operations expertise in the design, development, management and implementation of assigned projects from business case development through to execution.
• Works across client to deliver specific project/program results in alignment with overall group goals.
• Provides Lean Process Improvement Skill Set.

Key Skills / Deliverables

• Lean Process Improvement Skills
• Cost / Benefits Analysis
• Project Charters
• Business Case / HLRD
• Status Reports
• Change Management (Stakeholder Analysis, Communication Strategy, Training Plan)
• Volume and Product Analysis
• Attribute Analysis (Key factors that drive product variances and requirements)
• Process Mapping (Current State and Future State)
• Performance Measurement (Metrics and KPIs)

Secondary Skills / Deliverables

• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Identifies emerging issues and trends to inform decision-making.
• Assists in the development of strategic plans.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Participates in project/program design and provides advice & subject matter expertise to achieve required business results.
• Conducts analysis required to inform strategic recommendations and considers the “big picture” when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.
• Collaborates with internal & external stakeholders to provide business context in the design, develop and implementation of programs & solutions.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Drives cross business/group coordination and logistical support for the implementation of change.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Works on initiatives with varied complexity, typically involving multiple stakeholders across BMO.
• Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Must Have

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Subject matter expertise in required business domain - In-depth.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Nice To Have

• Banking / Financial Industry experience
• Commercial Lending experience
• Consulting firm experience

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/daily.