Title: Operations Officer I - Bilingual
Duration: 6 Months
Location: Toronto, Ontario
Work Model: 4 days in office – Friday WFH
Schedule:  Monday to Friday 8:30am-5pm

Typical Day-to-Day Responsibilities:

• Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for the own Operations and Business Services function.
• May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
• Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Identify opportunities to improve service delivery
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Interact with partners by responding to requests in an effective and timely manner.
• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.
• Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures.
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.
• Support the timely and accurate completion of business processes.
• Actively review internal processes/activities and provide ideas for process improvement.
• Investigate and escalate non-standard or high-risk activities as appropriate- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
• Be knowledgeable of and comply with Bank Code of Conduct.
• Intake on the phones, place in the processing team, providing updates.

Skills:

• Bilingual – French/English
• Ability to adhere to strict deadlines and handle high volumes of work.
• Excellent quantitative and analytical skills.
• Excellent organizational and time management skills.
• Ability to work independently, as well as part of a team.
• Self-motivated and goal oriented.
• Ability to adapt to changing policies and procedures.
• Attention to detail is crucial.
• Understanding of MM and FX Products (e.g. Options, Foreign Exchange spots and forwards, Money Market deposits and loans).
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• Knowledge of Global and WSS platforms would be an asset

Must-Have Hard Skills:

• Bilingual is a MUST
• Strong communication skills
• customer service experience
• someone who is committed to the role
• Years of Overall Experience: 1-2 yrs

Education/Experience:

• 0-2 years of experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps, and Forwards)

Nice-To-Have:

• Banking industry/ FI experience
• transfer knowledge

Soft Skills:

• Attention to detail
• Organization

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.76/hr.