Project Manager-I
Spectraforce
Holtsville, New York
Remote
3 hours ago
Job Description
Role: Platform Implementation Manager
Location: Remote (Preferred locations: New York City, San Francisco; Open to: Phoenix, Los Angeles, Denver, Chicago)
Duration: 6 Months (LOA Coverage)
Overview: The Platform Implementation Manager is responsible for providing a best-in-class onboarding experience for SMB merchants into the Client's Commerce Platform products. This role acts as the quarterback for merchants, ensuring a smooth transition from their current digital ordering solutions to client's offerings while delivering top-tier service and support.
Key Responsibilities:
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 42.76/hr.
Location: Remote (Preferred locations: New York City, San Francisco; Open to: Phoenix, Los Angeles, Denver, Chicago)
Duration: 6 Months (LOA Coverage)
Overview: The Platform Implementation Manager is responsible for providing a best-in-class onboarding experience for SMB merchants into the Client's Commerce Platform products. This role acts as the quarterback for merchants, ensuring a smooth transition from their current digital ordering solutions to client's offerings while delivering top-tier service and support.
Key Responsibilities:
- Drive merchant onboardings and implementations with clear, concise communication
- Deliver strong presentations and handle merchant frustrations with grace and support
- Train merchants on client's Online Ordering product and functionality
- Leverage tech-savviness to troubleshoot merchants' technical issues
- Become a product expert and cross-functional subject matter expert on Online Ordering
- Collaborate and support sales and account management teams with merchant implementation challenges
- Share product and operations feedback with the team to enhance product offerings
- Meet high standards of internal and external service and timeline goals
- Highlight opportunities for leadership to improve team workflows and merchant success
- Achieve immediate results and adapt to an evolving work environment
- Look for ways to improve and shape the direction of the company
- Bachelor's degree or equivalent work experience
- 3-5 years of work experience in onboarding, implementation, project management, and/or account management
- Able to complete tasks accurately, effectively, and on time with superb attention to detail
- Experience working successfully cross-functionally with individual contributors
- Excellent external and internal customer presentation and communication skills
- Tech-savvy: curious and able to troubleshoot technical issues before escalating to engineering
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 42.76/hr.