Job Title: AV Support Technician
Location: Rahway, NJ 07065
Duration: 1.5 months (with possibility of extension)
Shift/Hours: 40hours/week
 
Job Description:
Video Conferencing, Events & Meeting Support:

• Prepare and test conferencing systems before meetings.
• Ensure displays, microphones, speakers, and cameras work correctly.
• Support hybrid meetings (onsite + remote).
• Troubleshoot audio, video, and connectivity issues during sessions.
• Monitor active conferences to maintain quality.
• Resolve issues quickly to avoid broadcast or presentation disruptions.

Meeting Room Preparation & Inspections:

• Prepare meeting rooms before scheduled bookings.
• Verify all required equipment is present and functional.
• Test displays, speakers, microphones, and conferencing hardware.
• Identify and address issues before meetings start.
• Report missing or damaged equipment.

AV Equipment Operation & Maintenance:
Support and maintain:

• Projectors, large displays, video walls.

• Microphones, speakers, and audio systems.
• Video conferencing hardware.
• Room controllers.
• Cabling and AV signal infrastructure.

Key tasks:

• Diagnose equipment failures.
• Maintain cabling and connections.
• Ensure systems rem

Technologies and Devices Used:

• Cisco Webex Room Kit EQ Modular conferencing system used in large meeting rooms providing high quality video, camera tracking, and integrated audio components.
• Cisco Room Bar All in one conferencing device combining camera, microphone array, and speakers, typically used in small to medium meeting rooms.
• Microsoft Surface Hub Interactive collaboration display with Microsoft Teams integration and digital whiteboard capabilities used during meetings and presentations.
• Neat Bar Pro Video conferencing system designed for medium to large rooms, offering advanced cameras and audio processing for high quality meetings.
• Lenovo ThinkSmart Core Compute unit used in Microsoft Teams Rooms environments that runs the meeting software and connects to room AV peripherals.
• Crestron Room Scheduling Panels Panels installed outside meeting rooms that display reservation status and calendar visibility. They show current and upcoming meetings and help users identify room availability.

 Preventive Maintenance:

• Perform routine equipment checks through the new MyIT option (myIT Portal)
• Audio check
• Mics + Speakers
• Screens check
• Booking Panel check
• Control Panel check
• Teleconference System check
• Wiring check
• Furniture check (for the Facilities)
• Environment check
• Ensure AV systems remain in a ready to use state.
• Coordinate repairs with external AV vendors (AVTG)
• Shared excel backlog + direct phone contact
• Contacting VNOC team via ServiceNow Video Conference Requests - The Source
• Document maintenance activities and equipment status.

End User Support:

• Help employees use meeting room and presentation equipment.
• Troubleshoot user issues quickly.
• Assist executives with priority support when required.
• Onboarding presentation on the use of the office equipment and general information on booking the rooms

ServiceNow Ticket Management:

• Monitor incoming AV tickets. (AV EMEA Czech Republic)
• Review meeting or event requirements.
• Prepare rooms or equipment as requested.
• Provide support during the meeting if needed.
• Document actions and close tickets.
• Escalate complex issues to the appropriate teams.

Troubleshooting & Escalation:
On-site troubleshooting includes:

• Checking cabling and physical connections.
• Restarting devices/systems.
• Replacing faulty cables or adapters.
• Verifying device settings and signal routing.
• Years of Experience: 4.00 Years of Experience.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 37.14/hr.