Job Title: Program Manager- Research Ops
Duration: 1 year (05/11/2026 to 05/10/2027) with possibility of extension/conversion
Location: Remote
 
About the Role
The client's Research & Insights Operations & Program Management team is seeking a Senior Program Manager, Research Operations to support and scale research across multiple product areas and global teams. In this role, you will partner closely with researchers to develop and execute participant recruitment strategies, manage research operations, and ensure high-quality research execution that informs future client's products and customer experiences.
You thrive in fast-paced, collaborative environments, are proactive and adaptable, and communicate clearly with a wide range of stakeholders. You are detail-oriented, organized, and comfortable balancing multiple priorities while delivering results at scale.
 
Your Impact

• Partner with cross-functional teams (Legal, Privacy & Security, Procurement, Finance, IT, etc.) to scale Research & Insights operations
• Develop and execute recruiting strategies across multiple concurrent research initiatives
• Build, manage, and maintain multiple participant panels (ideally B2B-focused)
• Identify, source, schedule, and coordinate research participants
• Serve as a trusted advisor to researchers by providing operational and recruiting solutions
• Manage research vendors, tools, incentives, and end-to-end participant sourcing
• Lead planning, execution, and delivery of multiple programs aligned to business goals
• Create and maintain repeatable tools, templates, documentation, and communication plans
• Support research safety, privacy, and data management protocols in partnership with Legal and Security
• Navigate ambiguity while balancing immediate needs and competing priorities

 
What You Bring

• Bachelor’s degree or equivalent experience; 7+ years in research/UX operations or customer-facing roles
• Proven experience recruiting and managing multiple participant panels simultaneously
• Strong project management skills with experience coordinating multiple fast-moving projects
• Hands-on experience with research platforms such as UserTesting, Qualtrics, or similar tools
• Excellent written and verbal communication skills with strong stakeholder relationship-building abilities
• Proficiency with project management tools and Google Workspace
• Analytical, organized, and solutions-oriented mindset
• Comfort working with distributed teams across time zones
• Bonus: experience in research, analytics, or technical environments

 
Why You’ll Love It Here

• Collaborative, startup-like scrum teams
• Opportunities to work cross-functionally and influence products at scale
• Access to world-class learning via Trailhead
• Regular coaching and exposure to executive leaders
• Volunteer opportunities through the client’s 1:1:1 giving model
• Recognized as a Fortune 100 Best Places to Work for 10 consecutive years

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 56.00/daily.