The Gainsight Administrator plays a critical role in driving value across the customer lifecycle by designing and managing scalable workflows within Gainsight.

As a member of the Customer Success Operations team, you will collaborate cross-functionally to translate Customer Success strategy into system configurations, business rules, and automated processes. You will ensure Gainsight and integrated systems are configured according to best practices, operate efficiently, and support Evergreen//One subscription customers throughout their lifecycle.

This role blends systems administration, business process design, and ongoing platform optimization.

WHAT YOU’LL DO

• Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, rules engine, workflows, permissions, and integrations.
• Partner with cross-functional stakeholders to gather business requirements and translate them into scalable Gainsight and CRM configurations.
• Identify key metrics, data sources, and appropriate data frequency to support customer health, renewals, and lifecycle tracking.
• Design and maintain business rules that analyze customer data and trigger proactive engagement.
• Support rollout and documentation of Customer Success processes.
• Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration.
• Monitor system performance, data integrity, and user activity; recommend and implement improvements.
• Stay current on Gainsight releases and evaluate opportunities to adopt new features.

WHAT YOU’LL BRING

Required Experience & Skills

• 2+ years of experience as a Gainsight Administrator within a SaaS organization.
• Gainsight administration certification.
• 2–5 years of experience in Customer Success Operations, business analysis, or a related field.
• Hands-on experience with Gainsight (administrator or advanced end-user experience).
• Experience working with Salesforce or similar CRM systems, including understanding core data structures.
• Ability to translate business requirements into technical system configurations and workflows.
• Understanding of Customer Success principles, including health scoring, churn risk, renewals, and lifecycle management.
• Strong analytical thinking, attention to detail, and problem-solving skills.
• Experience working cross-functionally and managing projects independently.
• Excellent written and verbal communication skills.

Preferred Additional Experience & Skills

• CRM administration experience or certification.
• Experience supporting SaaS or subscription-based business models.
• Experience designing or refining customer health scoring frameworks.
• Experience in reporting, dashboards, or data analysis.
• Exposure to system integrations and automation tools.
• Experience interacting with senior leadership or presenting operational insights