Position Title: Operations Officer I
Duration: 3 months (Possibility of extension/Conversion into FTE)
Location: Toronto, ON M5K 1A2 (Hybrid: 4 days a week)
Schedule: Mon- Friday 9 am-5 pm, Fixed Shift with occasional overtime on a voluntary basis, and depends on work volumes.
 
Description:
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services.
 
Summary of Day-to-Day Accountabilities:

• Candidates will be working within AML operations, conducting rapid (15-20 min) reviews of data discrepancy alerts that are triggered via system functionality/capabilities based on regulatory requirements/risk factors/behaviours.
• Reviewing data discrepancy/incompleteness alerts for potential remediation.
• Read source documents such as book of record systems, physical documents, etc., and enter correct data in specific data fields on reporting systems using keyboards/computers/applications, etc.
• Compile, sort, and verify the accuracy of data before it is entered. And accurately record the customer/client/transaction date.
• Locate and correct data entry errors and/or report them to supervisors/partners within SLA.
• Compare data with source documents and/or re-enter data in verification format to detect errors.
• Writing/Reaching out to partners for missing data and ensuring the same is provided and entered.
• Interact with partners by responding to requests in an effective and timely manner.

 
Responsibilities:
Customer

• Act as a key resource or representative by providing technical subject matter expertise/analysis or operational process support on EFTR (Electronic Fund Transfer Reporting) Regulatory reporting.
• Contribute to the identification and implementation of new processes, operating workflows, additional services/products/applications, or operational efficiencies.
• Ensure reports are filed in accordance with regulatory requirements.
• Develop and execute on reporting functions, AML, and/or produce consolidated or aggregated reporting as appropriate.
• Refer or escalate processing or operational issues as needed based on a solid understanding of the processes, business requirements, issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

Shareholder

• Prioritize and manage own workload to meet requirements for operations, service, and productivity.
• Execute accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary.
• Comply with applicable internal and external audit and regulatory requirements and may actively participate in Audit Reviews, providing recommendations and guidance as required.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Regulatory Reporting, Anti-Money Laundering, Business Continuity Management)

Employee/Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues/ points of interest.
• Excellent organizational and time management skills. Ability to adhere to strict deadlines and handle high volumes of work. Attention to detail is crucial.
• Support the team by continuously enhancing knowledge/expertise in own area and participating in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques.
• Participate in personal performance management and development activities, including cross-training within own team.
• Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching, and/or guidance as appropriate.
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
• Act as a brand champion for your business area/function and the bank, both internally and/or externally.

Breadth & Depth

• Requires specialized expertise and performs multiple and/or diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions.
• Actively review internal processes/activities and provide ideas for process improvement.
• Transactions and activities require in-depth knowledge across a broad range or variety of products, processes, or systems within one's own area of specialty, and where transactions could be characterized by moderate to high risk.
• Gather and analyze data to identify complex problems and escalate as required.
• Generally interacts with internal customers/partners for functions performed and/or external customers. May provide process/policy guidance to others (e.g., within team, internal partners).
• Focus of work is weekly, monthly, and/or longer with the addition of ad hoc and initiative-based requests, as required.
• Process subject matter expert in a range of technical processes and procedures. Generally reports to a Team Manager.

 
Must Have:

• 1-2+ years of AML operations, data entry/enrichment, regulatory reporting, client onboarding / KYC, and/or payments transaction processing experience.

• Previous corporate/financial industry experience – banking experience (international included).
• Degree/Level of Education: Secondary Education/High School Diploma
• Self-driven and motivated to learn.
• Able to work independently but also work as part of a team.
• Computer savvy – pick up on internal systems and a quick learner. Previous advanced experience with computer applications, Microsoft Word, and proficiency in Excel

 
Nice-To-Have:

• EFTR Regulatory Reporting in Canada.
• EFTR exp, processing, payments
• Professional education or certifications.
• Business writing experience.
• Great exp to a bigger organization – good network

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.08/hr.