Salesforce Administrator
Location: Complete Remote (Must work US hours, preferably PST-aligned)
Duration: 6 Months
 
This role focuses on Salesforce access management, user administration, and operational support across multiple Salesforce environments. The ideal candidate will be comfortable working in a high-volume, fast-paced support environment and capable of handling access-related requests with accuracy and efficiency.
 
Key Responsibilities
Manage Salesforce user access, including:

• Profiles, Permission Sets, and Permission Set Groups
• Roles, Public Groups, and sharing access
• Support end-to-end user lifecycle processes (joiners, movers, leavers)
• Handle and resolve support cases related to access, permissions, and basic platform issues
• Process and track access requests through identity/access management tools (e.g., IIQ or similar)
• Troubleshoot user access issues across multiple orgs
• Partner with internal teams (Security, Engineering, Business stakeholders) to resolve issues
• Ensure compliance with access governance and approval processes
• Maintain accurate case documentation and updates
• Identify opportunities for process improvement and automation in access workflows

A typical day would include:

• Managing Salesforce user access requests (profiles, permission sets, roles, public groups)
• Handling support cases related to access, permissions, and basic troubleshooting
• Reviewing and processing approvals via identity/access tools (e.g., IIQ or similar)
• Supporting onboarding and offboarding activities
• Investigating and resolving user access issues across multiple Salesforce orgs
• Collaborating with internal teams (security, engineering, business stakeholders)
• Identifying opportunities to improve or automate repetitive access processes
• Maintaining accurate documentation and updating case records

Required Qualifications:

• 4–6+ years of experience as a Salesforce Administrator
• Strong knowledge of Salesforce security and access model, including:
• Profiles, Permission Sets, Permission Set Groups
• Role hierarchy and sharing rules
• Experience working in a ticket-based support environment
• Proven ability to troubleshoot and resolve access-related issues
• Strong attention to detail and ability to manage high-volume workloads
• Excellent communication skills and ability to work cross-functionally
• Ability to work independently and manage priorities effectively

Preferred Qualifications

• Experience with identity and access management tools (e.g., SailPoint IIQ, Okta, or similar)
• Familiarity with automation tools such as Salesforce Flow
• Experience working in large, enterprise-scale environments
• Exposure to compliance, audit, or governance processes
• Experience supporting multiple Salesforce clouds (Sales, Service, etc.)

Success in This Role Looks Like:

• Efficient handling of high-volume access requests with minimal errors
• Strong turnaround times on support cases
• Proactive identification of process improvements
• Clear and effective communication with stakeholders
• Ability to operate independently with minimal ramp-up time

Must have skills:

• 4–6+ years Salesforce Administrator experience

 
Strong knowledge of:

• Profiles, Permission Sets, Permission Set Groups
• Roles, Public Groups, Sharing & Access Models
• Experience managing user lifecycle (JML – joiners, movers, leavers)
• Experience in a ticket-based support environment
• Strong troubleshooting skills (access/security related)
• Ability to work independently

 Teachable skills:

• Identity & Access tools (IIQ, Okta, etc.)
• Salesforce Flow / basic automation
• Internal tooling / case systems
• Multi-org environment exposure

 Optional skills:

• Enterprise-scale Salesforce experience
• Governance / audit / compliance exposure
• Multi-cloud experience (Sales, Service, etc.)
• Reporting / dashboards knowledge
• Experience working with MSP/vendor teams

 
Additional Notes :

• Team operates within a global platform operations model
• The contractor will support high-volume access and admin-related requests
• The work is operations-focused (access management, user admin, support cases) rather than project-based configuration or development
• Candidates must be comfortable handling high-volume, repetitive access requests with strong attention to detail
• Experience in enterprise-scale environments is highly preferred

 
How many years of experience would you consider overqualified? 8+ years
How many years of experience would you consider underqualified?  Less than 2 years 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 70.00/hr.