Role: Platform Innovation Specialist
Location: Chicago, IL
Duration: 4 months Assignment
Schedule: Partially Remote, Partially In-Office, Travel-Based
 
Overview: Join the Platform Innovation team, where you will play a crucial role in onboarding restaurant merchants and enhancing their experience throughout their lifecycle on our platform. This position involves significant travel to merchant sites, working cross-functionally to create a seamless onboarding experience that delights our partners.
 
Key Responsibilities:

• Interface directly with merchant restaurants to improve their experience
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience
• Perform hands-on and in-store work, training merchant staff on effectively using new platforms
• Create merchant training materials to encourage staff understanding and adoption
• Learn the ins and outs of client software configuration and oversee the implementation of digital ordering and SaaS tools
• Identify opportunities to improve existing merchant workflows to encourage adoption and maximize revenue
• Achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and shape the direction of the company

Required Qualifications:

• Bachelor's degree or equivalent work experience
• 5 years of work experience in restaurant/bar management, customer support, or hospitality
• Able to complete tasks accurately, effectively, and on time with superb attention to detail
• Excellent external and internal customer support skills
• Experience working successfully cross-functionally with other departments
• Proactive by nature and most engaged when operating at the lowest level of detail
• Spanish fluency is a plus

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 51.03/hr.