Online Operations - Operations Coordinator III
Spectraforce
Menlo Park, California
7 hours ago
Job Description
Job Title: Online Operations Agent (Operations Coordinator III)
Location: Remote (US – PSTRequired)
Duration: 12 months
Summary:
The Premier Partner Experience team is seeking a customer-focused and analytically-minded individual to join as an Operational Support Contract Worker (CW). Operational Support CWs play a key role in identifying, investigating, and resolving operational issues impacting our partner programs and related products, helping ensure seamless interactions between platforms and our premier partners. In this role, You'll support premier partners, delivering high-touch global support and operational issue resolution, working across complex and nuanced scenarios while coordinating with internal teams to drive timely outcomes. Ideal candidates demonstrate strong problem-solving abilities, comfort navigating ambiguity, and the ability to manage complex operational issues in a fast-paced environment. Self-motivation, strong organizational skills, and genuine curiosity are essential for success in this role.
Responsibilities:
Customer Support for High-Value Partners. This can range from support for Legacy Verification accounts, to support changing usernames on IG or FB. We need bespoke support for all our partners.
3+ years in operations, customer support, technical support, or account/partner management Proven track record resolving complex issues with timely solutions
Equivalent experience is okay
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 40.00/hr.