Position: Operations Officer II - Access Provisioning
Duration: 6 Months
Location: New Brunswick E1A 1N6
Schedule: Mon to Fri – 8:30 to 5 pm (Hybrid- 4 days a week in office, 1-day WFH)
 
Job Description:

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
• Reports to a Team Manager within the Team Structure.
• Positively contribute to the overall customer experience and loyalty index in each interaction
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
• Create and/or recognize exceptional customer service through established programs
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
• Provide subject matter expertise for internal and external partners within defined area.
• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution.
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and escalate as necessary.
• Be knowledgeable and comply with Bank Codes of Conduct.
• Identify, suggest and actively participate in process improvements.
• Understand and apply bank/service centre operating policies and procedures.
• Demonstrate flexibility by adapting to change within business area and unit.
• Adopt new process and technology improvements.
• Ensure necessary due diligence is taken to support the accuracy of all transactions.

 
Must-Have Hard Skills:

• MS Office exp – Excel and Word
• Strong communication skills
• Tech savvy

Nice-To-Have

• Access provisioning 

Skills:

• Ability to adhere to strict deadlines and handle high volumes of work.
• Excellent quantitative and analytical skills.
• Excellent organizational and time management skills.
• Ability to work independently, as well as part of a team.
• Self-motivated and goal-oriented.
• Ability to adapt to changing policies and procedures.
• Attention to detail is crucial.
• Understanding of MM and FX Products (e.g. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• Knowledge of Global and WSS platforms would be an asset.

 
Education/Experience:

• 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 19.74/hr.