Title: Business Customer Specialist - Programs
Location: Oakland, CA, 94612 (Hybrid. Onsite is at least 1x per month)
Duration: 8+ months

Top Things:

• Excellent customer service experience, EV Engineering/Technology/Utility experience, strong customer tracking/CRM experience

Role Overview:

• The client is seeking a dedicated Customer Support Specialist to support the Vehicle to Everything (V2X) Residential Pilot.
• This role will serve as the primary point of contact for customer communications related to pilot enrollment and participation, supporting a significant increase in customer volume as the pilot expands.
• The position will work closely with the client program managers, internal stakeholders, and external OEM partners to ensure a smooth and timely customer experience.

Key Responsibilities:
Customer Communications

• Serve as the primary responder to inbound customer inquiries related to the V2X Residential Pilot
• Monitor and manage a shared pilot inbox, ensuring timely and accurate responses
• Conduct outbound phone calls to customers to support enrollment, troubleshoot issues, and confirm next steps

Enrollment & Tracking Support

• Track customer enrollment status and progress across pilot milestones
• Coordinate closely with OEM partners and internal teams to reconcile enrollment data
• Maintain accurate customer and enrollment records in tracking tools and spreadsheets

Program Operations Support

• Support high volume enrollment activity (expected to scale to hundreds of participants)
• Identify recurring customer issues or bottlenecks and escalate patterns to the the client's program team
• Support ad hoc reporting and status updates related to enrollment progress
• Contribute to customer enrollment management lessons learned and methods to improve efficiency, timelines and quality of customer engagement.

Skills & Qualifications

• Strong written and verbal communication skills; comfort interacting directly with customers by email and phone
• Highly organized and detail oriented, with the ability to manage multiple customer cases simultaneously
• Ability to track work accurately and follow defined processes
• Experience in customer support, customer operations, or program support roles

Preferred:

• Experience supporting utility, clean energy, EV, or pilot programs with a strong technical component.
• Familiarity with CRM systems, enrollment trackers, or spreadsheet based reporting
• Comfort working in a fast paced, evolving pilot environment

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 47.14/hr.