Title: Field Support Analyst
Duration: 12 months
Hours: M-F 8am - 5pm
Location: Los Angeles, CA - Onsite
 
Why is this role open? (Coverage, looking for perm, etc.) Backfilling open role
 
Overview of Work Environment/Client Nuances:
End-user of client services is a big part of the role
 
Team Overview:
Candidate will be working as part of a team
 
Resource's typical working day:

• Candidate will be supporting users within the office building they are working in
• Work comes in through a ticketing system
• General desk top support
• Hardware/software support
• Desktop support helping a wide range of end users
• Responding to tickets
• Maintaining office technology
• Front facing customer service
• Level 1 & Level 2 software support enterprise level
• Backend office MS Office Support
• MS Intune
• Active Directory
• Remote management
• Incident Request Management

 
Licenses/Certifications:
A+ certification is not required but a big plus
 
Must Have Skills:
• Good technical skills, good customer service

Nice to have skills:
• Large company work > 10,000 end-users
• Commercial Real Estate, Banking or Law firm support work
• Experience with Apple iOS
• Adobe Acrobat
 
Nice to have skills:

• Microsoft Office 365 experience
• Outlook troubleshooting
• Adobe creative cloud suite experience
• Mac experience

 
Soft Skills:

• Excellent customer service skills
• Good in high pressure environment

 
Years of Experience:
5+ years
 
Education
Bachelor's degree preferred, if no degree, they will need 3 years extra experience
 
Software skills:
MS Intune, Ticketing Systems, MS Office Suite
 
Interview Process:
1st round Technical Interview
2nd round Cultural Interview with hiring manager
3rd round onsite Interview with office leader
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.