Title: Employee Relations Specialist
Duration: 3 months
Location: Hershey, PA - Remote

Position Summary : The Employee Relations Specialist plays a critical role in supporting employee relations matters across the organization. This role is responsible for resolving Tier 1 cases and leading Tier 2 investigations, partnering with managers to address performance, conduct, and workplace concerns. The specialist ensures accurate documentation, timely follow-up, and contributes to ER data tracking and reporting to support a positive and compliant workplace culture.

Responsibilities:

• Lead and resolve Tier 1 employee relations matters, including coaching, documentation, and policy guidance.
• Support Tier 2 investigations involving moderate complexity and assistance to senior employee relations specialist and HRBP’s.
• Partner with frontline managers to address performance, conduct, and workplace concerns.
• Ensure accurate documentation and timely follow-up in ER case management systems.
• Elevate high-risk or complex cases to senior ER specialists with appropriate context and documentation.
• Contribute to ER data tracking, trend analysis, and reporting to inform proactive interventions.

Required Skills

1. Employee Relations Foundations

• Experience handling employee complaints, performance issues, and basic policy violations.
• Familiarity with employment law fundamentals (e.g., EEO, FMLA, ADA).
• Ability to conduct initial investigations and support documentation.
• Skilled in coaching managers on routine ER matters.

2. Business Partnership & Support

• Experience partnering with frontline leaders and HRBPs to resolve employee issues.
• Ability to build trust and credibility with stakeholders through responsive support.
• Exposure to retail, commercial, or operations environments preferred.
• Comfortable navigating organizational processes and change.

3. Case Management & Documentation

• Proficiency in ER case tracking systems (e.g., ServiceNow, HR Acuity, EQS).
• Strong attention to detail in documenting case notes, outcomes, and follow-ups.
• Ability to manage multiple cases simultaneously and meet deadlines.
• Experience generating basic reports or summaries for ER trends.

4. Communication & Collaboration

• Strong verbal and written communication skills for coaching and documentation.
• Collaborative mindset with ability to work across HR functions.
• Experience supporting training or onboarding of managers on ER practices.
• Ability to escalate issues appropriately while maintaining confidentiality.

Education:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 1–4 years of HR experience, including exposure to employee relations and compliance.

Preferred Skills:

• Professional HR certification (e.g., PHR, SHRM-CP).
• Experience in a multi-site or operational environment (e.g., retail, logistics, manufacturing).

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/hr.