Job Title: Customer Service Representative I
Location: Plant City, FL 33566
Duration: 4+ months
Schedule: Monday - Friday 8 AM - 5 PM (1 hour lunch) - No OT
Interviews: Will be done in person

Note:

• Dress: Jeans with no rips, tears, or holes. Blouses or Polo are fine. Open toed shoes are okay, but if you need to walk through the warehouse, you will need closed toe shoes. NO FLIP FLOPS.
• Please make sure resumes are current, no gaps of employment, no company logos, or contact information.

Job Summary:
This position supports the Market Manager and helps manage all aspects of exporting Clients products from the US to over 80 countries. This is a Sales support position responsible for providing direct support to all assigned Marketing Managers.

Responsibilities:

• Answering all incoming concerns/needs from all customers.
• Key pick-up requests, handling transportation/routing on delivery questions.
• Providing customers with invoice copies, monitoring orders before cut- off.
• Communicating regularly with the AE and customers.

A - Order Processing & Data Entry

• Enter and manage export orders using the AS400 System ( IFG will train the worker on)
• Verify product allocations and coordinate shipments with internal departments

B- Customer & Internal Communication

• Respond to emails and coordinate with customers, Market Managers, and internal teams (logistics, merchandising, etc)
• Ensure clear communication on order status, documentation shipment details.

C- Export Documentation & Compliance

• Prepare and request the necessary export certifications
• Ensure compliance with country-specific export requirements and government regulations

D- Logistics Coordination

• Work closely with the logistics team to book shipments, track processes, and ensure accurate invoicing.
• Support all internal processes from order creation through to shipment and invoicing.

Top 3 Must-haves:

• Organized
• Attention to detail
• Focused

Experience & Requirements:

• 0-3 Years of Experience
• High school diploma or equivalent.
• Strong telephone communication skills
• Ability to work in a fast-paced environment.
• Ability to sit and work at a P/C for extended periods and must be proficient in MS Office.

Position is offered by a no fee agency. 
Location : 2401 Willamette Dr [willamette Drâ??Police Center Dr], Plant City, FL, USA, 33566 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.00/hr.