Job Title: Collector III
Location: Naperville, IL 60563 (HYBRID after training)
Duration: 7+ Months (Possibility of extension depending upon business requirements and performance)
Training in office: Hybrid, but the Candidate needs to be in the office every day for the first two weeks for training.
 
Summary:

• The main function of a collector is to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
• A typical collector is responsible for receiving payment, preparing statements to credit department if customer doesn’t respond, and keeping records of collection.

 
Job Responsibilities:

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts.
• Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise.
• Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.

 
Skills:

• Verbal and written communication skills, customer service and negotiation skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Exceptional debt recovery techniques.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of federal, state, and company policies, procedures and regulations as related to collections.
• Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus.

 
Education/Experience:

• High school diploma or GED required.
• 2-5 years collection experience.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 24.78/hr.