Network Operations Analyst
Spectraforce
Fairfield, California
an hour ago
Job Description
Network Operations Analyst
12 Months
Fairfield, CA 94533
Work Schedule: 10 hours per day, 4 days per week (4/10)
Job Responsibilities
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 35.00/hr.
12 Months
Fairfield, CA 94533
Work Schedule: 10 hours per day, 4 days per week (4/10)
Job Responsibilities
- This role monitors the network systems and application events.
- Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed.
- Create tickets, incidents & work orders, service requests and assignments as directed.
- Issue initial outage notification event communications as directed.
- Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
- Network/System/Application monitoring & Scheduling alarms & alerts based on Eyes on Glass, Initial Outage Management, Notifications, 7x24 hour support.
- HS Diploma or equivalent work experience
- AA in Information Technology or related field or equivalent work experience desired.
- Basic knowledge of network protocols, software applications, or operating support systems desired.
- May require certification applicable to the technology being supported.
- 1 year experience in telecommunication, internet, or network operation center environments desired.
- Previous experience working in ticket management systems/ applications (i.e., SMC Remedy), monitoring network devices or software operating systems desired.
- Qualitative and quantitative analytic & problem-solving skills
- Ability to learn new concepts quickly
- Advanced verbal and written communication skills
- Proficient in Microsoft Excel and Word
- Can work independently or as part of a team
- Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment
- May require some local traveling for training, meeting, etc.
- Able to support shift schedules as required to meet business needs.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 35.00/hr.