Location: Barceloneta, PR
Pay Rate: $17.87 / Hourly

Purpose:
Monitor dispatch queues and resolve tickets that have known resolutions. Troubleshoot and remediate issue arising from user base.

Responsibilities:

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Constantly monitor individual queue to resolve routine desktop issues and requests.
• Escalate issues to supervisor as appropriate.
• Obtain and maintain a high level of customer satisfaction.
• Comply with the desktop group practices and procedures.
• Update ServiceNow and other data repositories as appropriate in a timely manner.
• Achieve target ticket volumes and ticket resolution levels.
• Responsible for executing computer replacements based on equipment end of life.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Electronics, or a related field.
• Proficiency with various versions of Windows (e.g., Windows 10, 11).
• Experience in assembling, disassembling, and diagnosing issues with PC components (e.g., CPUs, RAM, hard drives, GPUs).
• Knowledge of hardware peripherals like printers, scanners, and monitors.
• Setting up and troubleshooting peripherals, including drivers and connectivity issues.
• Proficiency in installing and configuring common desktop applications (e.g., Microsoft Office, Adobe, Google Chrome).
• Experience with antivirus software and system utilities.
• Ability to diagnose and resolve software conflicts and performance issues.
• Excellent verbal and written communication skills in both English and Spanish languages.
• Patience and empathy when assisting users to resolve their issues.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 17.87/hr.