Job Title: City Launcher
Location: Chicago IL (within 30 mins of city)
Duration: 4 months Assignment
Hours: 20hours/week (Part time)

Overview:

• The OSS Shift Lead is the operational backbone of the day-to-day shift.
• This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations.
• You are the “control tower” during your shift — responsible for keeping operations running smoothly and stepping in when things go off track.

Key Responsibilities:

• Shift Management & Staffing Assign OSS to shifts and ensure full coverage across all active jobs.
• Monitor attendance, lateness, and no-shows Take immediate corrective action.
• Backfill gaps in real-time by reassigning or escalating.
• Real-Time Operations Oversight.
• Troubleshoot issues (e.g., late arrivals, setup problems, participant confusion).
• Escalate critical issues with clear context and proposed solutions.
• Communication Hub Serve as the primary point of contact for all inbound/outbound.
• OSS communication during shift Respond to OSS questions, issues, and updates quickly and clearly.
• Coordinate with internal teams (Ops, Support, Launchers etc.) as needed.
• What Good Looks Like All shifts are fully staffed with minimal last-minute scrambling.
• OSS know exactly where to be and what to do Issues are resolved quickly without escalation when possible.
• Communication is fast, clear, and proactive Participants have a seamless experience on-site.

Qualifications:

• 1–3 years in operations, logistics, hospitality, or similar fast-paced environments
• Strong real-time decision-making and problem-solving skills
• Excellent communication (written + verbal)
• Comfortable managing multiple workflows simultaneously
• Highly reliable and responsive

Nice to Have:

• Experience in dispatch, shift scheduling, or gig workforce management
• Familiarity with last-mile logistics or on-demand operations

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/hr.