Job Title: Digital Fraud Analyst
Duration: 4 Months
Location: Chicago IL
Job Type: Hybrid (Wed and Thursday)
Note: Potential for this contract to be extended or converted to FTE? Extension is possible

Position Overview:
The Digital Fraud Analyst plays a critical role in protecting Client and its clients from digital and transactional fraud. Operating in a fast-paced and dynamic environment, the Analyst is responsible for conducting moderate to complex research and analysis of online and mobile banking activity to identify, prevent, and mitigate suspicious or fraudulent behavior.
Key Responsibilities:

• Prioritize alerts pertaining to Wire, ACH, Zelle, or other digital payments effectively in a high-volume environment, maintaining a strong focus on minimizing fraud losses and protecting the client experience.
• Review digital applications for account openings for signs of potential synthetic fraud or identity theft.
• Identify Fraud Types; recognize and mitigate risks related to Business Email Compromise, account takeover, or payments related to consumer scams, while remaining vigilant for other emerging fraud schemes.
• Prepare thorough and accurate reports on fraud events, ensuring all findings are clearly documented in accordance with department standards.
• Communicate professionally with clients who may be victims or suspects in fraud cases, gathering necessary information and providing support as appropriate.
• Awareness of fraud trends, scams, and best practices to proactively identify potentially fraudulent activity.

Core Capabilities:

• Demonstrated experience monitoring online and mobile banking activity for suspicious transactions.
• Strong analytical skills with the ability to recognize patterns and anomalies in client activity.
• Excellent interpersonal and communication skills, with the ability to interact with clients in sensitive situations.
• Critical thinking and sound judgment in prioritizing tasks and making decisions under pressure.

Must Have skills:

1. Experience monitoring online and mobile banking applications for fraud – 2 years
2. Experience using fraud monitoring systems and alert management tools – 2 years
3. Strong communications skills.

Nice to have skills:

1. Banking experience
2. Customer interaction or client facing experience
3. ACH payments experience

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 40.00/hr.